Service Support Specialist (fmd)

We are looking for a Service Support Specialist who will act as a technical expert driving resolution of complex software issues and partnering with support agents to deliver timely high-quality outcomes for customers.

This is a full-time hybrid position based in Vienna. We value regular office presence as an important part of building strong collaboration knowledge sharing and team connection while also offering the flexibility to find a working rhythm that balances in-office and remote work.

Some of the things youll work on:

• Serving as the go-to expert for complex cases within your area of specialisation.
• Leading discovery conversations and advising customers on optimal configurations and solutions.
• Resolving complex configuration issues and data pipeline discrepancies independently.
• Troubleshooting and identifying bugs and escalating issues with clear context and evidence.
• Differentiating between configuration issues data discrepancies and technical bugs.
• Identifying recurring customer challenges and sharing insights to improve team efficiency.
• Creating enablement content and guidance for common issues and workflows.
• Collaborating cross-functionally with Product and Customer Success teams on service and enablement initiatives.

We are excited if you have:

• Professional experience in B2B SaaS Customer Support.
• Strong analytical and troubleshooting skills with the ability to resolve complex configuration and data issues independently.
• Experience identifying reproducing and clearly communicating bugs to technical or Product teams.
• Familiarity with data pipelines ETL workflows and configuration-based troubleshooting.
• Excellent written and verbal communication skills in English; German is a plus.
• A collaborative coaching-oriented mindset with a passion for knowledge sharing.
• A proactive approach to problem-solving and continuous improvement.

Nice to have:

• Exposure to web technologies and data concepts such as APIs ETL or SQL.
• Knowledge of advertising platforms social media advertising or web analytics tools.

Why youll love it here:

• Flexible working hours and home-office
• Internal shares program (EDPP)
• Ergonomic workspace and cutting edge technology
• Budget for job relevant training
• Regular team events
• Modern and stylish offices
• Sustainable merch for all employees
• Adverity Social Responsibility Days (2 days paid off)
• Transportation ticket (Wiener Linien)

The minimum gross salary is 44170. In any case we offer competitive salaries depending on your qualifications and experience.

Apply now if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!

Required Experience:

IC