Senior Product Owner

This role leads the end-to-end delivery of complex cross-functional program initiatives that advance Behavioral Insurance and adjacent business priorities. You will orchestrate delivery and manage governance risk and compliance to accelerate time-to-value improve predictability and optimize program features. Youll partner with Implementation Leads Technology Operations and Vitality Group to deliver measurable business outcomes with strong change management and stakeholder communication.

Position Responsibilities:

Program Management and Delivery Optimization

• Lead the delivery of complex high-impact initiatives from inception through delivery (planning execution UAT launch warranty) using Agile waterfall or hybrid methods.

• Coordinate cross-functional teams and manage interdependencies.

• Ensure readiness and quality including UAT planning/execution change management and informing stakeholders.

• Monitor and improve delivery lead times and predictability remove systemic impediments and address cross-team dependencies.

• Optimize workflows and processes to improve efficiency automation and reduce errors and re-work.

• Maintain clear consistent communication with sponsors stakeholders and delivery teams; escalate risks/decisions with data-backed options.

• Produce concise executive-ready updates and storytelling on progress risks benefits and trade-offs .

• Contribute to quarterly/PI planning sessions cross-functional workshops and logistics across book of work.

Governance Risk Compliance & Change

• Establish delivery cadence decision forums and accountability across mobile apps web experiences infrastructure and Vitality Group to reduce delivery surprises.

• Support change management to increase release frequency while reducing change failure rateenforce delivery readiness dependency checks and compliance standards.

• Identify analyze mitigate document and control project and technology risks; coordinate business readiness and change management.

• Support internal audits; collaborate with IT and Compliance to support controls compliance frameworks and resiliency/DR expectations.

Required Qualifications:

• 7 years of experience delivering complex programs as a Program/Project Manager or Product Owner/Manager.

• Demonstrated success managing large cross-functional initiatives across business operations and IT.

• Strong command of program management mechanisms (e.g. Agile waterfall and hybrid delivery) and continuous delivery practices.

• Experience with governance and change management risk management audit/compliance and production readiness.

• Excellent communication facilitation and stakeholder management skills; able to influence without authority and resolve conflicts.

• Strong planning and reporting skills (project tools Excel PowerPoint); superior organization and documentation skills.

• Working knowledge of system design/analysis testing/UAT and workflow design.

• Strong partner management and cross-functional collaboration skills.

Preferred Qualifications:

• Insurance industry experience understanding of basic concepts of behavioral science Health & Wellness programming and foundational understanding of industry risks and regulatory environment.

• Formal project management training exposure to Agile and Waterfall project methodologies and superior MS Office experience.

• Experience establishing change management communications and controls to support post-delivery warranty and troubleshooting.

• Experience coordinating UAT cases and execution as well as cross-functional Business Readiness.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

If you are applying to this role in Massachusetts please note the salary range is $92475 - $160290 USD.

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The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.

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