Senior Customer Success Specialist GenAI, Customer Success Center of Excellence

Description

AWS is seeking a Senior Customer Success Specialist - Gen AI to transform how organizations plan execute and operate their businesses through adoption of Amazon Quick and AWSs generative AI platform. This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence requiring a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their business processes using AI.

Amazon Quick is AWSs enterprise AI platform that enables organizations to transform how work gets done from knowledge management and research to decision-making and operational workflows. This role focuses on helping customers move beyond AI experimentation to systematic business process reinvention at enterprise scale.
You will define the methodologies frameworks and repeatable models that shape how AWS and its customers approach AI-powered business planning execution and operation transformation. Your work will directly influence product roadmaps partner ecosystems and go-to-market strategies creating lasting organizational and market impact across hundreds of enterprises globally.

Key job responsibilities
Strategic Customer Transformation
- Design and lead comprehensive business execution transformation strategies for enterprise customers adopting Amazon Quick and AWS Gen AI services addressing process redesign organizational capabilities change management and value realization through integrated frameworks and executive alignment.
Offering Development & Scaling
- Build repeatable transformation methodologies maturity models and assessment frameworks that enable AWS and partners to guide customers from AI experimentation to systematic business process reinvention at scale.
- Synthesize learnings from customer engagements into documented playbooks best practices and success patterns that inform AWS product roadmap and GTM strategy.

Partner Ecosystem Enablement
- Co-develop transformation offerings with strategic consulting partners (GSIs SIs boutique AI consultancies) and support the partner-led organization as they create enablement programs including training certification and delivery toolkits that scale high-quality customer success delivery through the partner ecosystem.

Customer Success Management
- Monitor customer transformation health and proactively address adoption barriers while driving measurable business value realization (productivity gains cost reduction decision quality improvement) through structured success planning and executive business reviews.

Thought Leadership & Innovation
- Develop point-of-view content maturity models and best practices for AI-powered business execution transformation that establish AWS intellectual leadership
- Influence Amazon Quick product roadmap through synthesized customer insights and represent AWS as a recognized expert at industry forums and executive events.

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- 10 years of experience in senior customer-facing roles including customer success management strategic consulting or business transformation advisory with direct accountability for enterprise customer outcomes
- 15 years leading complex large-scale business transformation or organizational change programs with significant technology enablement components in enterprise contexts
- Proven track record developing and scaling customer success programs or transformation methodologies including creating original frameworks adopted broadly by large teams or partner organizations
- Deep expertise in enterprise business execution and process transformation with direct experience advising organizations through significant operational reinvention initiatives (not just technology implementations)
- L300 understanding of Amazon Quick capabilities (AI-powered search research agents custom agents workflows knowledge management) and the AWS Gen AI platform (Amazon Bedrock SageMaker foundational models RAG architectures) with ability to articulate technical capabilities in business value terms to executive audiences
- Demonstrated experience leading enterprise change management initiatives involving AI/automation adoption including organizational capability building and adoption measurement
- Strong executive presence with demonstrated ability to influence C-suite and VP-level stakeholders on business strategy and operational transformation (not just technology decisions)

- Domain Expertise
- 5 years of direct experience in business operations transformation process optimization or enterprise productivity initiatives at scale with measurable outcomes achieved
- Deep understanding of AI/ML capabilities for business operations including knowledge management research and analysis decision support workflow automation and agentic AI for autonomous task execution
- Demonstrated ability to synthesize complex customer insights into actionable strategic frameworks with broad applicability across industries
- Technical & Platform Skills
- Hands-on experience with Amazon Quick AWS AI/ML services (Bedrock SageMaker) or comparable enterprise AI platforms in customer-facing delivery contexts
- Understanding of enterprise data architectures governance frameworks and integration patterns required for AI-powered business operations
- Program & Delivery Excellence
- PMP SCRUM Agile or SAFe certification with demonstrated track record driving measurable business outcomes (productivity improvement cost reduction decision quality) in enterprise transformation initiatives
- Experience designing large-scale organizational change management programs including communication training and adoption measurement systems
- Ecosystem & Thought Leadership
- Experience building partner ecosystems and enablement programs including co-developing transformation methodologies with strategic consulting partners
- Published thought leadership in business transformation AI adoption or enterprise productivity with track record influencing product roadmaps through customer insight synthesis

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.