Salesforce Technical Lead

Peraton is seeking a Salesforce Technical Lead to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular Affairs Enterprise Infrastructure Operations (CAEIO) program. CAEIO provides IT Operations and Maintenance to modernize the legacy networks applications and databases supporting consular applications and services globally.

The Salesforce Technical Lead leads production support operations security governance incident management deployment and operational stability for Salesforce platforms and integrated enterprise applications. This role ensures high system availability secure operations compliance adherence and efficient resolution of production issues while driving continuous operational improvement.

The role provides technical leadership across Salesforce applications integrations cloud services middleware platforms and enterprise support processes partnering closely with business stakeholders cybersecurity teams infrastructure teams and development organizations.

Responsibilities

Production Support & Operations

• Lead day-to-day Salesforce production support activities across enterprise environments.
• Ensure platform availability operational stability and SLA compliance.
• Manage incident response escalation handling and issue resolution.
• Coordinate major incidents bridge calls and stakeholder communications.
• Monitor production systems integrations interfaces and batch processes.
• Troubleshoot complex applications integration and data issues.
• Perform root cause analysis (RCA) and implement permanent corrective actions.
• Support on-call operations and critical production support activities.
• Drive continuous operational improvement initiatives to reduce recurring incidents.

Salesforce Platform Support

Provide operational support for:

• Service Cloud
• Experience Cloud
• Lightning applications
• Apex jobs and scheduled batch processes
• Salesforce Flows and automation
• User provisioning and security administration
• Data management and migration activities

Responsibilities include:

• Log analysis and troubleshooting
• Performance tuning and optimization
• Data correction and validation
• Production defect resolution
• Environmental support and coordination

Integration & Middleware Support

• Support enterprise integration between Salesforce and external systems.
• Monitor and troubleshoot APIs middleware and cloud integrations.
• Resolve interface failures synchronization issues and data inconsistencies.
• Coordinate with integration infrastructure and vendor teams.
• Support MuleSoft REST/SOAP APIs AWS services ETL processes and event-driven integrations.
• Analyze integration logs payloads and transaction failures.

Security & Compliance

• Manage Salesforce security administration including profiles permission sets role hierarchy and field-level security.
• Support identity and access management (IAM) MFA SSO OAuth and SAML integrations.
• Monitor and investigate security incidents suspicious activities and unauthorized access.
• Review audit logs and support cybersecurity operations activities.
• Ensure compliance with enterprise security standards policies and regulatory requirements.
• Support vulnerability remediation and security risk mitigation activities.
• Coordinate with cybersecurity compliance and audit teams.
• Support secure API middleware and cloud integration practices.
• Manage certificate renewals secret management and authentication configurations.
• Enforce change management and segregation of duties controls.
• Participate in security reviews CAB meetings and operational governance processes.

Release & Change Management

• Coordinate production deployments and release activities.
• Validate release readiness and post-deployment stability.
• Support rollback planning and deployment issue resolution.
• Ensure compliance with change management procedures and operational controls.
• Review production changes for security and operational impact.

Monitoring & Operational Excellence

• Implement and maintain monitoring alerting and operational dashboards.
• Track system health operational KPIs and incident trends.
• Improve support processes automation and operational documentation.
• Maintain runbooks troubleshooting guides and knowledge base articles.
• Drive process standardization and operational best practices.

Team Leadership & Collaboration

• Lead and mentor support analysts administrators and technical teams.
• Coordinate offshore and cross-functional support teams.
• Review ticket quality operational processes and technical solutions.
• Collaborate with business stakeholders enterprise architects developers infrastructure teams and vendors.
• Provide technical guidance and operational leadership during critical incidents and production events.

Core Work Schedule: Monday Friday 7:00 AM ET 4:00 PM ET (Flexible). This position requires the ability to work flexible hours including nights and weekends for periodic maintenance and troubleshooting.

Work Location: This position is hybrid with remote work and one day per week in the office in Sterling VA or Washington DC. The number of days in office is subject to change based on program or government requirements.

Required Qualifications

• Requires US Citizenship and an active SECRET government security clearance with the ability to obtain TOP SECRET security clearance.
• 8 years of enterprise application support and IT experience.
• 5 years of Salesforce administration support or technical leadership experience.
• Strong experience supporting enterprise production environments and deployments.
• Experience on SailPoint and SNOW.
• Experience with Salesforce platform operations integrations and security administration.
• Experience with incident management root cause analysis and operational governance.
• Strong understanding of cloud technologies APIs middleware and enterprise integrations.
• Experience working in Agile and ITIL-based operational environments.
• Strong collaboration skills and ability to work with teams of people of varying skill level.

Desired Technical Skills

• Salesforce
  • Salesforce Administration
  • Apex troubleshooting
  • Lightning Web Components (LWC)
  • Salesforce Flows
  • SOQL/SOSL
  • Salesforce security model
  • Salesforce Shield
  • Data Loader
  • Salesforce DX
• Integration & Cloud
  • MuleSoft
  • REST/SOAP APIs
  • AWS cloud services
  • ETL tools
  • Event-driven architecture
  • OAuth/SAML/SSO
  • CI/CD pipelines such as jenkins
• Operations & Monitoring
  • ServiceNow
  • Splunk
  • Dynatrace
  • AppDynamics
  • Incident management tools
  • Log analysis and monitoring platforms

Desired Certifications

• Salesforce Administrator
• Salesforce Platform Developer
• Salesforce Application Architect
• ITIL Foundation
• MuleSoft Certifications
• AWS Certifications
• Security-related certifications preferred

Desired experience supporting Department of State IT operations.

Education: 10 years of experience may have supervisory or lead experience.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.