Program Coordinator 2 (Client ServicesProject Manager, PCN 18N25002)

This position is open to Alaska Residents only.

Please check ourresidency definitionto determine if you qualify.

This position is being recruited for in Anchorage.

What you will be doing:

• Review analytical and quality control data for completeness accuracy and fit for use in accordance with Data Quality System (DQS) principles and generate reports invoices and supporting documentation that meet Environmental Protection Agency (EPA) Food and Drug Administration (FDA) and other accreditation requirements.
• Manage project setup sample tracking and client communication within the Laboratory Information Management System (LIMS) serving as a liaison between clients subcontract laboratories and internal technical staff throughout the testing lifecycle.
• Coordinate and execute shipping receiving and sample login activities for the Environmental Health Laboratory (EHL) ensuring compliance with International Air Transport Association (IATA) regulations chain-of-custody requirements and laboratory standard operating procedures.
• Provide training and technical support to staff assist with supply and records management and contribute to implementation and improvement of laboratory information systems reporting tools and workflow processes.
• Support laboratory quality assurance activities including audits corrective actions proficiency testing ISO accreditation efforts records management and continuous improvement initiatives focused on data integrity efficiency and customer service.

Our organization mission and culture:

The Department of Environmental Conservations (DECs) mission is to conserve improve and protect Alaskas natural resources and environment to enhance the health safety economic and social well-being of Alaskans. The Environmental Health Laboratory (EHL) is a collaborative science-driven team committed to producing accurate legally defensible data that supports safe food drinking water and environmental health statewide. This position plays an important role in maintaining accountability data quality regulatory compliance and public trust in laboratory operations.

The benefits of joining our team:

As a member of the EHL team you will work alongside dedicated scientific and technical professionals who value collaboration accountability and continuous improvement. This position offers opportunities to expand technical expertise in laboratory operations quality systems regulatory compliance data management and laboratory information systems. Staff are supported through training cross-functional learning opportunities and participation in process improvement initiatives that directly impact public and environmental health in Alaska. The work is meaningful mission-driven and contributes to protecting communities statewide.

The working environment you can expect:

The Environmental Health Laboratory is located in Anchorage near the U-Med district and provides a professional team-oriented work environment focused on scientific excellence data quality and public service. Daily work includes coordination with laboratory scientists clients and regulatory partners in a fast-paced setting that supports statewide environmental and public health testing programs.

We are looking for a candidate that has experience in the following areas:

• Customer Service: Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Interpersonal Skills:Shows understanding friendliness courtesy tact empathy concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity race gender disabilities and other individual differences.
• Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment
• Accountability: Holds self and others accountable for measurable high-quality and timely results. Determines objectives and sets priorities for independent daily tasks. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications. Please ensure your application(through work history volunteer experience (duties summary) training education licenses certifications etc.) supports how you have gained the knowledge skills abilities and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge skills abilities (KSAs) tasks and behaviors used to describe the competency. They typically list expectations as opposed to specific tasks and are to be used only as parameters and guidelines. A competencys description is not intended to exclusively define every KSA task and behavior needed to successfully meet the competency but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in

Equivalent to those typically gained by:

Training from an accredited college or university in any field and/or progressively responsible professional experience developing planning coordinating and implementing a program project business organization or major components of a program including having administrative authority over the program/project funding staff and/or overall operations.

Special Note:

Competencies means a combination of interrelated knowledge skills abilities and behaviors that enable a person to act effectively in a job or situation.

Typically gained by means the prevalent usual method of gaining the competencies expected for entry into the job.

Training and education are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom on-line self-study and on-the-job) from accredited and unaccredited sources and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

Professional experience means work that is creative analytical evaluative and interpretive; requires a range and depth of specialized knowledge of the professions principles concepts theories and practices; and is performed with the power or right to decide or act according to ones own judgment.

Progressively responsible means indicating growth and/or advancement in complexity difficulty or level of responsibility.

DOCUMENTS REQUIRED AT THE TIME OF THE INTERVIEW

• If using training or education to demonstrate competencies please attach transcripts unofficial are acceptable as long as institution and URL are listed.
• Three (3) professional references.
• Last two (2) performance evaluations. Supervisor letter of recommendation may be used as a substitute for each unavailable evaluation.

LEGAL EMPLOYMENT
The States online recruitment system Workplace Alaska requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
Please be sure to check ourresidency definition to determine if you qualify.

EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.

NOTE:The State of Alaska does not provide VISA Employer sponsorships.

WORK EXPERIENCE
When using work experience not already documented in your application please provide the employers name your job title dates of employment and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.

If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply webpage found here: regarding the application process can be directed to the Workplace Alaska hotline at (toll free) or . If you choose to be contacted by email please ensure your email address is correct on your application and that the spam filter will permit email from the domains. For information on allowing emails from the domains visit the Lost Password Help page located at: STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please call 1- or in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll free) or if you are in the Juneau area. Requests for information may also be emailed to

For applicant password assistance please visit: Information

For specific information about the position please contact the hiring manager:

Kelly Snyder

Laboratory Quality Systems Manager