Dealer Audit Risk Assessment Lead Warranty

Job Description

Dealer Audit plays a critical role in safeguarding the integrity of GM dealer operations and providing assurance over funding that supports strategic market initiatives and warranty obligations.

We are seeking a highly motivated experienced technical lead to develop and evolve Dealer Audits risk assessment capabilities enabling a strategic datadriven audit plan and delivering actionable insights to the business.

This role requires strong operational agility and strategic thinking: identifying and anticipating emerging risks consolidating and interpreting complex data sets making sound recommendations aligning diverse stakeholders and continuously learning and adapting. Success depends on building trusted relationships with GM partners and the dealer network while advancing the One GMAS culture.

Duties & Responsibilities:

Risk Assessment Analytics & Strategic Planning:

• Own the design refinement and governance of Dealer Audits quantitative riskscoring and monitoring framework integrating multiple data sources to prioritize dealers and programs for audit coverage.
• Serve as the functional analytics and AI leader for Dealer Audit setting the vision and roadmap for data dashboards and advanced analytics (including AI) that enable scalable technologyenabled audit execution.
• Act as product owner for key Dealer Audit analytics assets (e.g. Audit Results and QAR dashboards risk dashboards) ensuring they meet the needs of leadership and auditors.
• Lead advanced data analytics to develop the annual Dealer Audit Risk Assessment global audit plan and Continuous Business Monitoring
• Hands on ownership of risk logic from data ingestion through audit selection and execution not limited to analytics support or dashboard consumption.
• Identify and evaluate key risk drivers across dealer operations to ensure audit coverage is focused on the highestimpact risks.
• Assess and enhance riskmodel effectiveness through audit outcome analysis rootcause analysis and validation of risk indicators.
• Partner with GM IT and analytics teams to refine calibrate and expand risk metrics with a focus on preventative and prevalidation initiatives.
• Support additional projects and strategic initiatives as assigned.

Influence Partnerships & Stakeholder Engagement:

• Champion the adoption of data analytics and AI within Dealer Audit including coaching auditors representing the service line in GMAS data/AI initiatives and partnering with training teams to build capabilities.
• Influence commercial and operational policies by building trust and credibility through objective databased audit insights.
• Build strong crossfunctional partnerships with GMAS Data Analytics Policy IT and business stakeholders to detect emerging risks validate assumptions and define data needs.
• Integrate new data sources (e.g. RAD Dealer Financials) and continuously refresh DRMO risk indicators.
• Serve as a trusted connector and ambassador for One GMAS promoting collaboration innovation and enterprisewide risk awareness.

Required Qualifications:

• Bachelors degree in Business Computer Science Data Analytics or a related field.
• 5 years of manufacturerside dealership operations experience (e.g. GM or other OEMs) with deep practical knowledge of service and warranty operations including the ability to assess program design identify control gaps and quantify financial exposure.
• Knowledge of GM systems and dealer reporting platforms (e.g. RAD Dealer Financials) or comparable enterprise systems.
• Demonstrated expertlevel Excel capability including advanced Power Query (M) for largescale data transformation automation and audit production. workflows.
• Experience with risk modeling metric validation calibration and rootcause analysis.
• Exceptional ability to synthesize complex imperfect data into clear audiencespecific summaries for auditors managers and senior leadership.
• Ability to operate at high speed in a production audit environment managing multiple concurrent workstreams with strict delivery timelines.
• Demonstrated ability to rapidly switch between technical execution operational audit support and strategic risk discussions.
• Proven ability to lead change and influence outcomes across IT Data Analytics Audit and business program owners without formal authority.
• Excellent written and verbal communication skills including executivelevel presentations.
• Demonstrated commitment to integrity objectivity and independence consistent with professional audit standards.
• Builder mindset with a track record of creating scalable analytics assets documentation and knowledge infrastructure that persists beyond the individual contributor.
• Selfstarter with a high degree of independence and comfort operating in ambiguity.

Preferred Experiences:

• Handson experience in dealer audits and service and warranty program risk management with a proven ability to translate field realities and program design into actionable audit insights.
• Professional certification such as PMP CIA CISA or equivalent (completed or in progress).

Location: Hybrid. This role is categorized as hybrid. This means the successful candidate is expected to report to the - Global HQ Detroit MI three times per week at minimum or other frequency dictated by the business

Relocation: This role is NOT eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g. H-1B OPT STEM OPT CPT TN J-1 etc.)

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