Housekeeping Supervisor

Essential Functions

• Comply at all times with Brand standards and OSHA regulations.
• Manage the daily operations of opening and closing of the Housekeeping and Laundry departments.
• Conduct regular inspections of the hotel guestrooms on daily basis to ensure adherence to cleanliness maintenance standards and productivity levels are being met and maintained.
• Prepare and monitor VIP rooms special guests and requests.
• Coordinate departments activities with other departments to facilitate increased levels of communication and guest satisfaction.
• Monitors vacant rooms check out rooms and stayovers and communicates with the front office pertinent information.
• Maintain a complete and accurate set of logs and room status.
• Responsible for assigning or reassigning room list to room attendants.
• Support and supervise the assignments of houseperson and laundry attendants.
• Issues proper keys to authorized personnel.
• Train on cleanliness standards.
• Lead daily stand up and pre-shift meetings.
• Promote the rules and regulations of the hotel intended for the safety and welfare of guests.
• Be aware and respond to possible situations with guests regarding cleanliness of hotel public areas and guestrooms.
• Monitor quality and cleanliness Brand standards and meets the expectations of the guests on a daily basis.
• Demonstrates knowledge of job-relevant issues products systems and processes.
• Manages lobby areas including overall maintenance daily upkeep and cleanliness.
• Provides services that are above and beyond for customer satisfaction and retention.
• Ensure associates have supplies equipment tools and uniforms necessary to perform their jobs.
• Serves as a role model to demonstrate appropriate behaviors.
• Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
• Train and develop associates on 4 Keys service standards technical skills standard operation procedures and safety standards.
• Ensure all associates are safety conscious and trained in safe work practices.
• Ensure associates exceed service and cleanliness standards.
• Fosters open channels of communication between all employees.
• Follow all additional duties as assigned by management.

Skills and Abilities

• Understand the mission vision and goals of the hotel.
• Bi-lingual in Spanish and English to effectively communicate.
• Strong computer skills and proficient in Microsoft Office.
• Strong leadership skills and the ability to apply them in a dynamic environment.
• Establish goals and objectives for department.
• Well organized focused and complete all work assigned.
• Work cohesively with co-workers and all departments as part of a team.
• Build morale and promote positive employee engagement.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Ability to read comprehend and write instructions correspondence reports and memos.
• Ability to communicate verbally with guests management and co-workers.
• Ability to effectively present information to associates management guests and the public in one-on-one and group situations.
• Ability to define problems collect data establish facts and draw valid conclusions.
• Ability to understand guest service needs.
• Knowledge of computer accounting programs math skills as well as budgetary analysis capabilities required.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Must be able to bend stoop squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping writing standing sitting walking repetitive motions bending climbing listening and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.

Job Qualifications/Requirements

Education: High School diploma or GED equivalence

Experience: Minimum 1 years experience in housekeeping leadership or Inspector/ress role.

Additional: Will be required to work flexible scheduled shifts based on business needs

Physical Requirements

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear understand and communicate orally and in writing to communicate with staff vendors and guests a normal in-person and phone conversation
• Ability to bend and twist push and pull stoop and kneel
• Ascend and descend a ladder

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear understand and communicate orally and in writing to communicate with staff vendors and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist push and pull stoop and kneel

Required Experience:

Manager