Emergency Coordinator I Part Time

Title: Emergency Coordinator I - Part Time

State Role Title:Emergency Coordinator I

Hiring Range: Commensurate based on experience

Pay Band: 3

Agency: Dept Behavioral Health/Develop

Location:Western State Hospital

Agency Website: Type: General Public - G

Job Duties

Location: Western State Hospital
103 Valley Center Drive Staunton VA 24401.

Who We Are
Western State Hospital part of the Virginia Department of Behavioral Health and Developmental Services (DBHDS) has been a leader in psychiatric treatment since 1828. WSH is a 302-bed Joint Commission/CMS-accredited psychiatric facility located in the scenic Shenandoah Valley. Just 30 minutes from vibrant university towns our hospital serves adults with serious mental health needs and is nationally recognized for our Psychosocial Rehabilitation Learning programs.

WSH provides a modern clinical setting and a therapeutic environment for patients supported by highly qualified staff. Employees also enjoy the beauty and tranquility of the Shenandoah Valley with nearby cities such as Charlottesville and Harrisonburg offering dining entertainment and outdoor activities making Staunton an attractive place to live and work.

Western State Hospital is seeking an Emergency Coordinator part time to be a communication center for Western State Hospital; provide positive customer service and service recovery to other WSH team members to clients and their family and friends and to the community at large all day and every day (24/7/365); assist individuals in getting to places within the hospital or get the answers to their questions while maintaining a high level of confidentiality with client and employee personal information; share vital information with our Hospital Leadership Medical Nursing Maintenance Public Safety teams and local emergency responders (ambulance fire and law enforcement) during fire alarms medical emergencies and other emergency incidents; and manage access to the hospital for staff visitors and clients.

Key responsibilities:

- Provide positive customer service and service recovery interactions for the hospital that disseminates routine and emergency incident information provides access control assistance and initial or follow-up direction to employees patients visitors contractors public safety and government officials etc.
- Provide routine and emergency operational communication services via phone two-way radio overhead pages e-mail fax and pagers etc. to assist in the coordination of routine heightened sensitivity situations and emergency response efforts
- Provide after hours weekends and holiday assistance in the patient admission/discharge
- Provide access control program management
- Provide administrative and record keeping services for the Information Center

Minimum Qualifications

- Experience in customer service or help desk capacity with ability to communicate clearly and professionally both verbally and in writing

Additional Considerations

- High school diploma or equivalent
- Bilingual in English and another language
- Certification in MS Office or other computer programs used in the Information Center
- Experience in healthcare related customer service
- Higher education in a customer service or a healthcare related field
- Veteran or veteran spouse

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Application Requirements: Applications and résumés for this position are accepted electronically through the Commonwealth of Virginias Electronic Recruitment System only. Interview decisions will be based solely on the information provided in your electronic application and/or résumé. Please ensure you clearly and specifically detail all relevant work experience; we will not make assumptions about your qualifications.
Applications/résumés will begin to be reviewed within five (5) days of the posting date.

Background Investigation: All applicants are subject to an extensive background investigation and a pre-employment drug screening. This investigation may include fingerprint checks (State Police FBI) local agency checks Department of Social Services/Child Protective Services checks employment verification and verification of education relevant to the position.

Under Virginia Code 37.2-314 and 37.2-408.1 the Department of Behavioral Health & Developmental Services (DBHDS) cannot employ or utilize as volunteers individuals convicted of specific (barrier) crimes or those with pending barrier charges.

Reasonable Accommodations: Reasonable accommodations are available to individuals with disabilities during the application and/or interview process in accordance with the Americans with Disabilities Act. If you require assistance or accommodation please notify Human Resources at during business hours (8:00 a.m. to 5:00 p.m.).

Equal Opportunity: The Commonwealth of Virginia is committed to conducting all aspects of human resource management without regard to race (or traits historically associated with race including hair texture hair type and protective hairstyles such as braids locks and twists) sex color national origin religion sexual orientation gender identity or expression age veteran status political affiliation disability genetic information and pregnancy childbirth or related medical conditions.* There shall be no retaliation against anyone making allegations of violations of this policy.

Veteran Preference: DBHDS is a Virginia Values Veterans (V3) certified employer and provides hiring preference to qualified veterans and service members. We strongly encourage veterans active members of the Virginia National Guard and U.S. Military Reserve members to apply to the state application and respond accordingly.

Contact Information

Name: Samantha Leep

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.