Brokerage Officer (Redeployment 23417)

• Suffolk County Council
• Address: Endeavour House Ipswich IP1 2BX - Hybrid
• Salary: 28598per annum (pro rata for part time)
• Hours: 37 flexible working options available.
• Contract: Permanent

At Suffolk County Council collaboration is at the heart of what we do. As a Brokerage Officer youll work with colleagues partners and communities to build trust share ideas and deliver services that make a lasting impact.

Reimagine the possibilities.

Your role and responsibilities

In this role youll be at the heart of shaping and improving how care services are delivered working closely with colleagues providers and partners to make a real difference to peoples lives.

• Work closely with hospital discharge teams social workers contracts and Home First teams to enable safe timely discharges and reduce delays across the wider health and social care system
• Support the effective planning and rollout of new systems that improve service flow and operational efficiency
• Support effective care planning by monitoring vacancies capacity and improving access to residential and home care information reducing delays and enabling informed choice
• Review outstanding care requests and use data feedback and performance insights to identify trends support the development of more efficient processes and drive continuous improvement and informed decision-making
• Provide flexible support including occasional weekend working to meet service demand

You will need

Qualifications and Professional memberships

• To be educated to a good standard with NVQ Level 4 in Business Administration (or equivalent qualification) or relevant demonstrable experience
• Strong literacy and numeracy skills
• Knowledge of health and social care settings (desirable but not essential)
• Experience of monitoring reviewing and improving processes and procedures
• Accurate recording reporting and documentation skills
• Proficient in Microsoft Office and standard digital systems
• Ability to provide clear information advice and excellent customer service
• Strong communication negotiation and influencing skills with the ability to engage others clearly empathetically and with impact
• Communicates openly and honestly sharing ideas and information in a clear concise and tactful way
• Remains resilient and effective under pressure adapting positively to new systems processes and environments
• Demonstrates strong organisational skills with the ability to plan prioritise and meet deadlines
• Maintains confidentiality and adheres to organisational policies procedures and values
• Consistently demonstrates ASPIRE values and behaviours in everyday practice
• Flexibility and willingness to travel to locations across the County including clinical environments

You can view a full list of requirements in theJob and Person Profile (JPP) which you can find in the How to apply section towards the bottom of this advert.

If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.

The team

The Brokerage Team plays a key role in sourcing care services for individuals who have been assessed as having eligible needs. Acting as a central point of contact for social care placements in Suffolk the team works across Adult and Community Services maintaining close and regular collaboration with care providers health and social care colleagues. A core focus of the team is to reduce delays by ensuring people receive timely access to the care and support they need.

The team is dedicated to promoting preventative outcomes safeguarding vulnerable individuals and ensuring that support is arranged as quickly and effectively as possible. This is delivered in line with key directorate operating models including Supporting Lives Connecting Communities and Signs of Safety.

Key relationships include

• Strategic contract and commissioning management teams
• Social workers and practitioners
• Health colleagues and partner teams
• Home First
• Care Providers across all care streams.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in our Workforce Equality Report.

For more information

Please contact Zowie Easterbrook for a casual conversation. You can reach them by calling or emailing .

How to apply

Step 1 -Read the Job and Person Profile (Word).

Step 2 -Click Apply Now to start your online application.

Step 3 -Upload asupporting statement indicating how you meet each of the criteria in the Person Profile sectionof theJPP.

• You should use theSupporting Statement template.
• Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.

For guidance on completing your application please see our How to Apply page.

We value authentic applications that showcase your genuine skills and experiences so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidanceto understand acceptable and unacceptable use of AI. If AI is used inappropriately your application may not be progressed.

Do you need any reasonable adjustments to help you to apply If you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team ator. You can find examples of possible adjustments on our Reasonable Adjustment pages. If youre invited to the next stage youll have another chance to request adjustments.

Closing date:11.30pm 20 May 2026

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid