IT Systems Configuration and Programming Analyst
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The IT Systems Configuration and Programming Analyst works closely with customers business analysts team members and vendors to provide full life-cycle management including planning designing configuring documenting testing implementing maintaining supporting and retiring of contact center solutions that meet business and organizational standards constraints and requirements.
Essential Duties And Responsibilities
Application Service Management Manage assigned contact center applications and service deployments through the full life cycle in accordance with relevant policies standards regulations laws and best practices. Monitor contact center applications for performance integrity and security in accordance with relevant policies standards laws and best practices. Plan install configure and maintain necessary production and non-production environments related to contact center applications on workstations. Monitor for upgrades patches updates installs and keeps version software current on production and test environments. Maintain and use testing and validation processes to assure integrity and stability of software applications. Work within the change management process for all configuration changes to software applications and related environments. Work with customers and OIT colleagues to maintain documentation for software applications such as Service Level Agreements Memos of Understanding Service Definitions Run Books and Playbooks. Work with OIT colleagues to facilitate and coordinate resources needed to support the software applications including servers network firewall database identity monitoring backup security project management architecture and communication. Monitor financial costs of operating software applications including those related to operational and backup resources. Communication and Collaboration Provide project communication with customer management and project management office for the purpose of having a common understanding of project results and goals. Incident Response and Support Resolve customer reported applications issues. Work with vendors to correct software defects by installing fixes or managing user expectations of product use. Other duties as assigned
Minimum Qualifications
High school diploma. Two (2) years of related contact center management work experience or two (2) years of any equivalent combination of education experience and training.
Preferred Qualifications
Bachelors Degree with coursework in computing or information systems. Two (2) years of related contact center management work experience.
Work Schedule
Monday to Friday 8:00 AM to 5:00 PM With an understanding of the 24/7 nature of IT.
The IT Systems Configuration and Programming Analyst works closely with customers business analysts team members and vendors to provide full life-cycle management including planning designing configuring documenting testing implementing maintaining supporting and retiring of contact center solutions that meet business and organizational standards constraints and requirements.
Essential Duties And Responsibilities
Application Service Management Manage assigned contact center applications and service deployments through the full life cycle in accordance with relevant policies standards regulations laws and best practices. Monitor contact center applications for performance integrity and security in accordance with relevant policies standards laws and best practices. Plan install configure and maintain necessary production and non-production environments related to contact center applications on workstations. Monitor for upgrades patches updates installs and keeps version software current on production and test environments. Maintain and use testing and validation processes to assure integrity and stability of software applications. Work within the change management process for all configuration changes to software applications and related environments. Work with customers and OIT colleagues to maintain documentation for software applications such as Service Level Agreements Memos of Understanding Service Definitions Run Books and Playbooks. Work with OIT colleagues to facilitate and coordinate resources needed to support the software applications including servers network firewall database identity monitoring backup security project management architecture and communication. Monitor financial costs of operating software applications including those related to operational and backup resources. Communication and Collaboration Provide project communication with customer management and project management office for the purpose of having a common understanding of project results and goals. Incident Response and Support Resolve customer reported applications issues. Work with vendors to correct software defects by installing fixes or managing user expectations of product use. Other duties as assigned
Minimum Qualifications
High school diploma. Two (2) years of related contact center management work experience or two (2) years of any equivalent combination of education experience and training.
Preferred Qualifications
Bachelors Degree with coursework in computing or information systems. Two (2) years of related contact center management work experience.
Work Schedule
Monday to Friday 8:00 AM to 5:00 PM With an understanding of the 24/7 nature of IT.
Required Experience:
IC
About Company
An educational leader in the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity.
