Sr. Digital Associate

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed build a career and contribute to our shared success. This includes attracting and developing exceptional talent recognizing and rewarding performance and supporting our teammates physical emotional and financial wellness through affordable competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service community college education or a wide range of work and life experiences. These journeys foster resilience leadership and innovation strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration engagement and career development. Our approach includes clear in-office expectations while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

This job is responsible for supporting the delivery and health of digital capabilities or processes through project management and operations support. Key responsibilities include closely collaborating across different stakeholders and functions executing on direction from day-to-day leaders developing digital features preparing for go-to-market monitoring post-launch health and analyzing Key Performance Indicators (KPIs) performance. Job expectations include applying knowledge and digital acumen to define and deliver solutions that solve business problems.

Bank of Americas Digital Platform team is seeking a strategic and data-driven Sr. Digital Associate to accelerate decision-making across our Mobile App Online Banking and virtual financial assistant (Erica). This high-impact role interfaces directly with business leaders to deliver actionable insights forward-looking intelligence and frameworks that shape the future of our digital platforms.

Responsibilities:

• Delivers world-class software solutions within time scope and budget by following established project management practices such as planning supervision risk mitigation and issue resolution

• Provides ongoing operational support by ensuring the day-to-day health of digital capabilities including resolving defects routing complaints and monitoring performance metrics

• Ensures all policies procedures and processes are followed when delivering software solutions

• Drives Agile routines including increment planning standups grooming and retrospectives

• Communicates effectively and in an engaging manner with stakeholders partners and teammates

• Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank and ensure successful delivery of assigned work

• Acts independently when proactively actioning on guidance and feedback

• Deliver diagnostic analysis of platform adoption engagement and capability performance for executive audiences.

• Lead strategic analyses and present recommendations that influence business direction.

• Build end-to-end models and solutions to support business cases strategic planning and client experience optimization.

• Drive the design implementation & support of our data systems including interactive models/visualizations and self-service analytics to support business intelligence and decision making.

• Prepare and complete action plans; implementing production productivity and quality standards; resolving problems; identifying trends; determining system improvements; implementing change.

• Evaluate and integrate cutting-edge tools to enhance decision-making and business processes.

• Translate strategy into actionable goals for performance growth and planning.

• Collaborate across teams to drive digital adoption engagement personalization and deepening

Required Qualifications:

• 2 years of relevant experience

• Strategic thinker with strong tactical planning and project management skills

• Proficient in diagnosing complex problems and anticipating potential issues

• Familiarity with digital and financial services businesses

• Excellent communication presentation and story-telling skills including the ability to interface with all levels of the organization leveraging advanced written verbal and presentation skills

• Self-motivated problem solver with a strong work ethic and ability to manage multiple priorities

• Resourceful and solution-oriented with a can-do attitude

Desired Qualifications:

• Collaborative team player who fosters inclusivity and builds strong relationships

• Has a track record of maximizing impact being reflective and inspiring others to do their best work

• Passionate about evolving technical skills and staying ahead of industry trends

• Clear communicator who distills complex topics into digestible insights

• Adaptable and resilient in fast-paced environments

• Knowledge of Consumer Banking and financial services accounts and product types preferred

• Experience with enterprise visualization tools Tableau & MicroStrategy

• Experience understanding Digital Banking Products and Mobile App operations

• Strong SQL expertise; experience with Python or other automation/data analysis tools strongly preferred

Skills:

• Collaboration

• Decision Making

• Problem Solving

• Production Support

• Project Management

• Agile Practices

• Business Operations Management

• Policies Procedures and Guidelines Management

• Process Management

• Stakeholder Management

• Oral Communications

• Presentation Skills

• Product Design and Development

• Product Management

• Written Communications

• Strategic Thinking

• Business Case Review

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in accordance with the workplace excellence policy

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift:

Hours Per Week:

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