Housekeeping Supervisor (PM Shift) Caribe Royale Orlando Hotel

Scope of Position

The Housekeeping Supervisor will inspect guest rooms etc. after being cleaned by a Suite Attendant to ensure quality standards. He/she will maintain superior standards of presentation and cleanliness in all areas of the resort while ensuring the safety and confidentiality of all guests. The Housekeeping Supervisor will act as a leader to all housekeeping personnel and assist with guest/Associate concerns.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• At least 1 year of Housekeeping Supervisor experience in a hotel or equivalent.
• Ability to communicate clearly with guests Associates and housekeeping staff.
• Ability to handle a multitude of tasks in an ever-changing environment.
• Effective at listening to understanding clarifying and responding to the concerns and issues raised by guests.
• Must be able to perform assigned duties with attention to detail speed accuracy follow-through courtesy cooperativeness and work well with limited supervision.

Responsibilities

• Approach all encounters with guests and Associates in a professional service-oriented manner.
• Verify room status determine discrepant rooms prioritize room cleaning and update status of departing guest rooms.
• Conduct daily inspections of guest rooms and floors assigned to room attendants and house attendants.
• Notify Suite Attendant/House Attendant of any deficiencies found and return to correct when applicable.
• Inspect showrooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping Engineering and Front Office.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare distribute and communicate changes on assignment sheets/work boards.
• Handle guest complaints and react quickly logging and notifying proper areas to service guests.
• Communicate concerns/opportunities to the next shift.
• Must be able to perform all Suite Attendant and Houseperson Attendant duties.
• Confirm that all daily duties are completed to standard by: Suite Attendants and Houseperson Attendant.
• Train and coach Associates on expected standards of service and conduct.
• Report and follow up with engineering issues.
• Follow all company and safety and security policies and procedures; report any maintenance problems safety hazards accidents or injuries.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED

Skills and Abilities

• Able to communicate in the English language. Second language is a plus.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Knowledge of proper chemical handling cleaning techniques and use of equipment machinery.
• Experience using software programs such as Microsoft Office (Word Excel and Outlook).

Physical Requirements

• Able to work in a fast-paced environment.
• Must be physically fit in order to lift pull and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.

Required Experience:

Manager