Service Engineer – AI Automation, Cloud & Security

IT Support & Automation Engineer (Managed Services)

Utica MI (office-first with flexibility / hybrid options) Microsoft 365 Azure Networking Security Automation MSP Tooling

Speak Geek. Be Human. Make IT better for People.

At SMART I.T. Services we help real businesses run smoothly with proactive managed ITcloud cybersecurity networking and support that people actually enjoy working with. A big part of how we do that is automation: smarter workflows fewer repetitive tasks better service and modern tools that help teams move fast without cutting corners.

If you love technology like talking to people and get real satisfaction from turning messy problems into clean systems youll fit in here.

What youll do

• Support end users and business owners with clear communication and calm troubleshooting.

• Own tickets end-to-end: diagnose resolve document and follow through.

• Work proactively (not just break/fix): monitoring patching security improvements and prevention.

• Build and improve workflows using modern toolingprocess automation integrations and orchestrated runbooks (think n8n / Zapier-style approaches plus service workflow improvements).

• Help clients adopt modern productivity tooling (including Microsoft Copilot and AI-assisted use cases) in practical secure ways.

Technologies youll touch (varies by client)

• Microsoft 365 / Azure Windows Server Active Directory / Entra ID (identity)

• Networking: firewalls switching wireless VPNs (Cisco / Cisco Meraki exposure is a plus)

• VoIP phone systems

• Cybersecurity best practices and tools (MFA endpoint hardening least privilege backup awareness)

• MSP operations: ticketing RMM (ConnectWise / Kaseya-style)

• Virtual desktop environments (VDI / VMware-style platforms)

• Cloud data-center style environments (hybrid happens)

You might be our person if

• Youre the one friends/family/neighbors call when the Wi-Fi is weird or a laptop is doing something unholy.

• You tinker because you want tohome setup cloud sandbox scripts automations integrations security settings anything that helps you learn.

• You enjoy making systems simpler: fewer clicks fewer steps fewer repeat issues.

• You can speak geek but you genuinely like peopleand you explain things without making anyone feel dumb.

Nice-to-have (not required)

Well love it if you have any of thesebut theyre not required:

• OpenClaw (AI framework) experience for building/operating agentic workflows

• Docker familiarity

• Kubernetes fundamentals (or curiosity to learn)

• Linux especially Ubuntu (basic admin troubleshooting)

• Local/private LLMs (local model setups) RAG self-hosted agent tools or building a small AI server/lab

• Experience supporting insurance agencies / regulated SMBs

• Scripting/automation mindset (PowerShell Python low-code APIs)

• Cloud/security exposure (certs welcome not required)

Experience level

Were open to multiple experience levels. If you bring strong fundamentals curiosity and a service mindset well match responsibilities to your skills and help you level up quickly.

Hybrid/Flex Role Local Residency Required

This position offers some flexible and hybrid scheduling; however candidates must reside within 150 miles of Detroit MI to support on-site client needs occasional in-person meetings and time-sensitive dispatches.

Benefits

• 401(k) retirement program

• Health insurance

• Paid time off

• Your birthday off

Ready to apply

If you want a role where you combine people-first support with cloud security networking and automationapply today.

3 quick questions (so I can finalize the best version for posting)

1. What exact job title do you want on the ad: Service Desk Engineer IT Support Engineer Managed Services Engineer or something else

2. For this role should networking (firewalls/switching/wireless) be framed as a core expectation or exposure is a plus

3. Do you want the posting to mention client site visits as occasional regular or keep it implied via the 150-mile requirement