Solution Architect – CRM – Junior

Job Title: Solution Architect CRM Junior
Client: Justice Technology Services
Ministry: Ministry of Public and Business Service Delivery and Procurement

Location: 595 Bay Street Toronto Ontario
Work Model: Onsite

Security Clearance: CRJMC Credit Check

This position is currently listed as Onsite working 7.25 hours per calendar day sometime between 8:00 AM and 5:00 PM (excluding breaks) Monday to Friday inclusive unless otherwise identified.

Scope

The Office of the Public Guardian and Trustee (OPGT) requires a solution architect - CRM to provide technical leadership for the data migration into Dynamics 365 Customer Engagement (CE)

Assignment Deliverables

As a technical leader in the data migration and reporting team you will provide expert guidance into all aspects of the data migration from legacy solutions into Dynamics 365 CE and the delivery of data fixes post the data migration.

Other responsibilities include:

Lead the development implementation and management of D365 CE monitoring of the whole system.

Define the interactions between application packages databases and middleware systems.

Deliver customizations by defining and implementing entities fields workflows business rules forms and views ensuring they align with the business processes.

Determine how the Dynamics CRM system will integrate with other systems and applications within the organizations technology landscape.

Establish security measures to protect sensitive data and ensure proper access control within the CRM system.

Optimize the performance of the Dynamics CRM system to ensure smooth operation and responsiveness.

Ongoing Support: lead post-migration support analysis and resolution of data-related issues or questions; help with optimizing data management processes in the new environment.

Other duties as assigned.

The Vendors Personnel will also be required to:

Complete work and achieve milestones within the assigned deadlines.

Notify the Cluster/Ministry project Manager in writing of any issues or other material concerns related to the Assignment Deliverables as soon as he/she becomes aware of them

Submit Deliverables for the Cluster/Ministry approval as they are completed.

Comply with the Ontario Government and the Cluster/Ministry security procedures and practices

Comply with the Ontario Government and the Cluster/Ministry architecture/technology standards and best practices

Comply with the Ontario Government and the Cluster/Ministry Conflict of Interest and Confidentiality Guidelines

Provide knowledge and skill transfer to a designated Cluster/Ministry staff; and

Comply with the Ontario Government I&IT Directive Operational Policy on the I&IT Project Gateway Process and other applicable Guidelines Standards and Procedures.

Mandatory Requirements

At least 1 year of recent experience as CRM architect in Microsoft Dynamics 365 CE implementation data migration and solution integration

Desired Skills and Experience

Knowledge of Microsoft Dynamics 365 Customer Engagement (CE) functionalities and capabilities

Extensive experience with CRM applications operating systems environments database technologies programming languages and communication protocols

Knowledge of performance considerations in different environments

Experience in structured methodologies for the design development and implementation of applications

Extensive experience in CRM applications analysis and design in large enterprise environments

Experience in the use of data and process modelling methodologies techniques and tools including a working knowledge of metadata structures repository functions and data dictionaries

Experience developing enterprise architecture deliverables (e.g. models and documentation)

Experience in designing developing implementing and maintaining large complex CRM applications workflow processes and dynamic forms.

Knowledge of integration technologies commonly used with Dynamics such as DataVerse / Common Data Service (CDS) Data Entities and APIs.

Experience with continuous integration/continuous deployment (CI/CD) processes around DevOps data workflows Synapse workspaces.

Strong understanding of ETL principles including data extraction transformation and loading processes; knowledge of common ETL design patterns.

Understanding of data pipeline architectures Azure workflow orchestration tools and concepts related to data ingestion transformation and movement.

Resumes Evaluation/Criteria:

Criteria 1: Dynamics 365 CE - 30 Points

Knowledge of Microsoft Dynamics 365 Customer Engagement (CE) functionalities and capabilities implementation configuration customization and operation.

Extensive experience with CRM applications operating systems environments database technologies programming languages and communication protocols

Knowledge of performance considerations in different environments

Extensive experience in CRM applications analysis and design in large enterprise environments

Criteria 2: Azure Data Migration - 30 Points

Experience with the design and implementation of data management strategies within Dynamics CRM data governance policies data quality data migration plans and designing data synchronization processes with other systems.

Demonstrated experience in integrating various data sources and systems both on-premises and in the cloud using Azure ETL services or other ETL tools

Demonstrated experience working with Azure Data Factory Azure Synapse workspaces PolyBase including knowledge of pipeline creation data flows integration runtimes triggers and monitoring.

Demonstrated experience with data manipulation languages (T-SQL PL/SQL) data definition languages query performance analysis & tuning

Demonstrated experience with SQL Server Oracle Azure SQL Databases

Demonstrated experience with data modeling tools (preferably ERWIN)

Experience with SSIS SSRS

Criteria 3: Data Migration Test Automation - 30 Points

Demonstrated experience with data migration testing ideally from legacy data sources to Dataverse / Dynamics 365 CE

Demonstrated experience with designing implementing and supporting solutions to automate data migration testing to Dynamics 365

Criteria 4: Azure Platform - 10 Points

Experience in Azure resource configuration and administration such as Azure Data Lake Blob Storage Key Vault Application Insight resources resource groups and subscriptions.

Azure cloud certifications

Demonstrated experience with continuous integration/continuous deployment (CI/CD) tools and processes around Azure DevOps

At least 1 year of recent experience as CRM architect in Microsoft Dynamics 365 CE implementation data migration and solution integration