Technology Support Specialist

Peapack Private Bank & Trust is a well-recognized high-performing boutique bank and a leader in wealth lending and deposit solutions. We provide a broad range of sought-after products and services designed to help our clients establish maintain and grow their legacy through an innovative approach to private banking.

What makes Peapack Private different from our competition As an institution with over 100 years of history we have always believed in putting the well-being and needs of our employees and clients first. We are proud to be recognized byAmerican Bankerfor the eighth consecutive year as one of the nations Best Banks to Work For. Our secret sauce in a word is ourculture.

We value a diverse equitable inclusive and safe workplace. Our one-team culture goes to great lengths to show all employees that they are valued members of the organization. We treat one another like family and communicate across the Bank in a transparent and frequent manner respect and consider feedback from all levels and operate with a philosophy grounded in hospitality and genuine human kindness.

There are multiple ways to build relationships and get involved; from joining one of our Cultural Ambassador sub-committees (focused on Wellness Employee Fun Diversity & Inclusion or Environmental Awareness) to participating in community service activities through our Volunteerism outreach to joining LIFT (Leading Inspiring Females Together) a committee focused on enriching the lives of women. Simply put our culture is amazing.

Position Summary

The Technology Support Specialist is responsible for providing technical support to employees across all Bank locations. This role ensures the reliable operation maintenance troubleshooting and support of laptops printers mobile devices software applications and network-connected systems utilized throughout the organization.
The Technology Support Specialist serves as a key point of contact for end users delivering exceptional customer service while resolving technical issues in a timely and professional manner.

Responsibilities:

• Provide responsive technical support to all Bank branches administrative offices and remote users via telephone email remote access tools Microsoft Teams/Zoom and in-person assistance.

• Diagnose and resolve hardware software printer connectivity and peripheral-related issues.

• Troubleshoot Microsoft Windows operating systems desktop applications network access and banking-specific software applications.

• Document support requests resolutions and troubleshooting activities within the Banks ticketing/help desk system.

• Install configure maintain and upgrade laptops printers scanners mobile devices and related peripherals.

• Install configure and support software applications including Microsoft Office Suite Adobe Acrobat Jack Henry SilverLake and other Bank-approved applications.

• Perform workstation imaging deployment patching and software updates.

• Assist with operating system upgrades software migrations and hardware refresh initiatives.

• Create modify disable and delete user accounts and system access as authorized.

• Travel to branch and office locations to perform on-site troubleshooting maintenance installations and support services.

• Deliver professional courteous and effective customer service to all employees and departments.

Qualifications:

• Associate or bachelors degree in information technology Computer Science or related field preferred.

• One to two years of technical support help desk or desktop support experience preferred.

• Prior experience in a banking or financial services environment is a plus.

• Technical certifications such as CompTIA A Network Microsoft certifications or equivalent are preferred.

• Extensive knowledge of Microsoft Outlook Word PowerPoint Excel Adobe Acrobat Windows 11.

• Strong working knowledge of Microsoft Windows 10/11 Microsoft Office Suite Adobe Acrobat Microsoft Teams and Zoom.

• Excellent verbal and written communication skills.

• Ability to prioritize tasks and manage multiple support requests simultaneously.

• Ability to work independently with minimal supervision.

• Strong interpersonal skills with the ability to interact effectively and tactfully with employees at all organizational levels.

Benefits Overview:

We offer a competitive compensation package a generous paid time off program comprehensive medical dental and vision coverage maternity/paternity leave education reimbursement wellness programs and more. We also offer participation in an Employee Stock Purchase Program and a 401K with a generous match.

The approximate pay range for this position is $50829 to $69907 plus an opportunity to earn performance-based incentives. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge skills and abilities as well as geographic location.

Note: Incentives and/or benefits packages may vary depending on the position.

Required Experience:

IC