Business Partner (Network Health) Manager, Delivery Service Partners (DSP), Amazon Logistics

At Amazon we are working to be the most Customer-centric company on earth and as part of that were constantly looking at taking to a new level in how we fulfil and deliver customer orders.

We are building a world class last mile operation significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers.

We are looking for a Senior Program and Risk Manager to join the Last Mile Network Health team. This person will work closely with regional operations stakeholders account managers internal teams and customers to manage the life cycle for Delivery Service Partners across your region and/or business line(s).

The Business Partner (Network Health) Manager will drive continuous improvement by analyzing performance data proposing risk mitigation strategies for complex challenges influencing stakeholders removing obstacles and delivering results. This role is a great opportunity to influence the overall DSP program set processes and drive improvements.

The leader will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced ambiguous and dynamic business environment.

Apply using English version of CV.
We are open to hiring candidates to work out of one of the following locations: London (UK) Milan (IT) Madrid (ES) Munich (DE)


Key job responsibilities
- Monitor key quality and performance metrics and define and implement initiatives to drive improvements across the DSP network
- Develop risk strategy plans due to network changes to ensure business continuity
- Effectively influence negotiate and communicate with internal partners and senior leadership
- Responsible for setting the vision and operational plans for the 1-3 year horizon supporting the business expansions
- Manage multiple projects and tasks ensuring timelines are met and resource needs are understood
- Create SOPs and drive process improvements
- Cross functional coordination and alignment
- Able to switch between supporting leading and managing
- Comfortably transition between big picture strategic thinking and tactical day-to-day planning and execution.
- Cross-functional coordination and alignment with stakeholders including Finance Compliance Legal and Operations teams

About the team
The Network Health team is part of the wider EU DSP organization. Our role is to work closely with our stakeholders in assessing the health of our business partners (i.e. the network) and how we can improve the win-win collaboration with our DSPs while improving performance and compliance.

- English speaker and writer
- One or more additional languages among Italian German French Spanish and Dutch
- Experience in managing projects
- Experience managing stakeholders
- Experience in working with a variety of organizations and management levels
- Experience working in an ambiguous environment
- Experience in improving processes
- Experience in using excel
- Bachelors degree
- Excellent verbal/written communication skills
- Ability to work across multiple teams to create solutions to monitor business performance and interpret key performance metrics into actionable recommendations.
- - English speaker and writer
- - One or more additional languages among Italian German French Spanish and Dutch
- - Experience in managing projects
- - Experience managing stakeholders
- - Experience in working with a variety of organizations and management levels
- - Experience working in an ambiguous environment
- - Experience in improving processes
- - Experience in using excel
- - Bachelors degree
- - Excellent verbal/written communication skills
- - Ability to work across multiple teams to create solutions to monitor business performance and interpret key performance metrics into actionable recommendations.

- Master degree / MBA
- Experience in a transportation environment
- Experience in operations sales business development or account management
- Experience in risk management compliance or audit
- Experience in using AI to simplify processes
- One of the following additional languages: German Dutch French Arabic Italian Spanish
- Strategy consulting or other general management experience
- Account Management and/or negotiations experience
- Project management skills of breaking down tasks simplifying roadmaps establishing owners and timelines and status reporting
- Experience leveraging technology and implementing lean principles

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