Customer service & Growth associate

Klirais the UKs first truly bespoke skincare service.

At the heart of our business is TheKliraSpecial; a completely bespoke prescriptive formulation made fresh to order in our London Lab. EveryKlirajourney starts with unique 51 question online consultation to find outyourSkinSize -facilitatingfast and highlyaccurateskin diagnosis.

BasedinLondon Bridge we are a smallsupportiveand ambitious team driving fast growth.

This is a brilliant entry level role that will provide a varied workload and huge opportunity for two days will be exactly the same and thats exactly the point.

Starting with a focus on customer serviceyoullbe the first point of contact for customer enquiries requiring exceptional communication skills. The insight you will gain from this means you will have the opportunity to shape future processes based on customer feedback.

You will also get involved with operational tasks including collaborating with the labdermatologyand marketing teams as well as supporting the Founder with a wide range of administrative tasks that will give you exposure to all areas of the business.

Core responsibilities starting in Customer Service:

• First point of contact for incoming enquiries

• Providingtimelyand effective responses to enquiries via email and live chat

• Facilitating communication between the dermatology team and patients

• Responsibility for client relationsdemonstratingcare and empathy

• Collaborate closely with our pharmacy team to ensuretimelyand successful delivery of orders.

• Deliver a customer-centric mindset

• Communicate issues and escalate when necessary

• Collaborate with other departments

• Support withadhoctasks

The standard working hours are from 9:00 am to 5:30 pm Monday to Friday with some flexibility.

Interview Process: 3 stages Hiring Manager Interview > Task > Final interview with our Founders. Target time 2 - 3 weeks

Klirais not your average company and the people we hire are far from ordinary. If you think you have what it takes to join our team and grow with us thenget in touch. Email your CV

• Fluency in English is essential withproficiencyin anadditionallanguage considered a bonus

• Excellent written and verbal skills

• Ready to jump in you will be bright resourceful and a creative problem solver

• Customer service experience in a fast-paced environment is preferred but not mandatory

• Experience using Zendesk andKlaviyosystems is preferred but not mandatory

• Organisedand effective time-management

• Administrative skills Customer-centric attitude

• Detail-oriented and highlyorganised

• You are interested in health-tech and passionate about skincare

• 25 daysholiday bank holidays
• The chance to join a rapidly growing company that caresfirst and foremostabout its people Potential to grow as the company grows.

• Possibility to work part-time (Monday to Wednesday with two days in the office)

• This role offers the flexibility of working either in-office at our beautifulLondon Bridgeoffice or up to 2 days a week remote

• 5 days annual work from anywhere policy

Required Experience:

IC