Quality Improvement Project Officer

About the role

The Quality Improvement Project Officer is responsible for supporting quality improvement(QI) within primary care. This includes support with Plan-Do-Study-Act (PDSA)Cycles underpinned by identified practice needs and data. You will apply project managementmethodologies to build primary care practice capability for data driven QIadoption of digital health innovations and for integration across the healthsystem. You will also play a key role in identifying issues and challengeswithin primary care.

This permanent full-time role will work collaboratively with our Education Lead andGP Advisor to develop educational events that address our identified areas of need and supportongoing training for primary care staff.

About the team

Reporting to the Manager Quality Improvement you will be part of the QI Team that sitsunder the Primary Care Integration Business Unit working closely with the primary care workforce across the sector and across all Business Units within CHN. The teams core focus is to supportprimary care in the ACT in data driven continuous quality improvement activities delivering high quality education and fostering networking and integration opportunities to deliver person-centred care at the right time andat the right place.

See yourself in our team

You will work collaboratively with the QI team using your highly developed problem-solvingskills to develop innovative resources and solutions to promote continuous quality improvement in primary care. Your strong interpersonal skills and stakeholder engagement will enable you to build relationships with general practices and other primary care providers to support their continuous quality improvement activities including the adoption of digital health technologies. Usingpractice performance data along with stakeholder feedback you will identify and analyse key challenges within the primary care and broader health sector and develop innovativeresources and data-driven solutions that strengthen service delivery improvehealth outcomes and align with CHN priorities.

This is an exciting time with changes occurring in how communities seek and receive primary care. As a member of the QI Team you will have the opportunity to support primary care in particular general practices as they implement new initiatives announced as part of the Strengthening Medicare Taskforce Report the 10-Year Primary Health Care Plan and the National PHN Allied Health in Primary Care Engagement Framework. Your ability to develop and implementprojects will see you contributing to the CHN Strategic Plan.

As part of working at an innovative organisation you will also contribute to process improvement and broader CHN projects and initiatives.

Work location

This position is based in our newly renovated and modern office located in the heart of the Belconnen town centre. We support flexibility and a hybrid work model at CHN and are happy to work with the successful candidate to ensure balance between work and life.

Working at CHN

At CHN you will have an opportunity to work with professional subject matter experts and experienced leaders who encourage and support you to develop your interestsexpertise and achieve your ambitions.

Some of the reasons CHN employees love working here include:

Work-Life Balance & Wellbeing

• Paid December leave: Recharge during our annual close-down period with additional paid leave.
• Comprehensive Leave Options:Access leave entitlements on top of Annual Leave including Family and Wellbeing Leave as well as Religious Cultural and Ceremonial Leave.

Flexible Work Arrangements

• Hybrid work: Enjoy flexible working options designed to promote a sustainablework-life balance.
• Purchase additional leave: Create more time for yourself when you need it with the ability topurchase up to 2 weeks of extra leave per year.

Career Growth & Development

• ProfessionalDevelopment Fund: Access a dedicated fund to support your professional development goals.
• Study Leave: Take advantage of our generous studyleave option to support your learning and development goals while balancingwork commitments.

Meaningful & Impactful Work

• Purposeful Work in Health:Be part of fulfilling varied work that advances how health is delivered in Canberra improving health outcomes for ACT the community.
• Collaborate with Health Experts: Work alongside key health professionals and stakeholders across the health sector contributing to impactful initiatives.

Culture & Community

• SupportiveCollaborative Workplace: Join a team environment built oncollaboration and mutual support.
• Diverse and Inclusive Environment:Thrive in a workplace that prioritises diversity inclusion and wellbeing.
• Sustainability and social impact:Support our commitment to sustainability as we partner with others who makeresponsible choices for people and the planet.

Financial Benefits & Rewards

• Competitive Remuneration Package: Receive a competitive salary with an attractive benefits package through Salary Packaging of up to $15900 of your pre-tax income per FBT year to maximise your take-home pay
• Above-standardSuperannuation: pursue long-term financial wellbeing with contributions that are always0.5% higher than the Super Guarantee.

Learn more about CHN from our website: Capital Health Network Home ()

Position Salary: $48.52 per hour (approximately $96178 per annum) plus superannuation

Employment type: Permanent Full time

Working Days/hours: Full time standard

How to apply

Applications close: 11.59pm 13 April 2026

Position documentation can be found here

Please apply using the apply button. Your application MUST include a cover letter addressing how your skills experience and expertise will meet the functional competencies (max. 3pages) salary expectations and your CV (max. 3 pages). Please do not sendyour applications to the recruitment email address.

Please note: Applicants are required to have full Australian work rights at the time of application and include details of any visa limitations and end dates in the application cover letter.

For further enquiries:Please contact Kate Aigner Manager Quality Improvement:

CHN ACTs Primary Health Network welcomes applications from Aboriginal and TorresStrait Islander people people with diverse cultural and linguistic backgroundsand people with disability. CHN will provide reasonable adjustments forindividuals with cultural requirements and/or individuals with a disabilitythroughout the recruitment process.

If you identify as a person who may require adjustments to the application recruitment selection and/or assessment process please advise indicate your preferred method of communication (email phone text) so we can keep in touch and meet your accessibility needs.