Senior Disbursements Associate

Were looking for a Senior Disbursements Associate to join our Insurance Operations this role you are responsible for the accurate timely and compliant release of life insurance proceeds and related payments. The team plays a critical role in delivering on John Hancock Lifes promise to customers by ensuring beneficiaries and policyholders receive funds with efficiency care and adherence to regulatory standards.

Position Responsibilities:

• Accurately process and capture case information in the system following established procedures
• Exercise sound judgment and perform thorough quality checks to ensure accuracy and prevent financial errors
• Ensure timely compliant release of life insurance proceeds and related payments in line with regulatory standards
• Identify opportunities to improve processes and contribute to enhancing team performance metrics
• Support overall operations by handling assigned tasks and delivering efficient customer-focused service

Required Qualifications:

• Atleast 1 year of experience in back-office operations or shared services
• Undergraduates may also apply provided they have at least 2 years of BPO backoffice or administrative experience
• Proficient in MS Office applications (Excel Word PowerPoint); familiarity with Streetscape BPM LARS and licensing processes is an advantage
• Amenable for fixed night shift

Preferred Qualifications:

• Strong background in back-office industry
• Strong analytical and problem-solving skills with high attention to detail
• Ability to interpret data system reports and policy records
• Strong communication and coordination skills

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .