Service Area Manager (Permanent) Kelowna 2026.085

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If you are looking for an opportunity to contribute your experience knowledge and passion in a meaningful way CLBC is the place for you!

Community Living British Columbia CLBC is a Crown corporation responsible for arranging support and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging lives with connection.

Term/Status: Permanent Full-time
Classification/Salary: Management Band 5: Position starts at $121230 to $151537 annually
Team: South Central Okanagan
Reports to: Regional Director
Location: Location

At CLBC we are committed to fostering a diverse equitable inclusive and accessible workplace. We encourage applications from all people with relevant skills including women Indigenous peoples persons with disabilities racialized people and those who identify as 2SLGBTQ2IA. For accommodation needs please contact at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC what we offer and tips for the interview process.

About the opportunity:

As the Services Area Manager (SAM) you are accountable for strategies of community planning and development in your service area in an assigned geographic area or region of British Columbia. Modelling the way by living CLBCs core values and philosophies through specific events and functions as well as through the direction/supervision of staff including the concepts of Full Citizenship Person-Centred Planning Quality of Life and a Focus on Community. Through a combination of contracted resources and community options supports and services are delivered to maintain or improve the quality of life for CLBC-eligible individuals.

A central function of the SAM role is to ensure the effective and efficient delivery of CLBC contracted services that are fiscally responsible consistent and portable to support the safety security and well-being of individuals. Additionally the SAM sets a tone for collaborative and cooperative operations within the service area and works with Service Delivery Managers (SDMs) to allocate and oversee their service area budget.

Key responsibilities:

• Providing leadership and direction to a team of staff including recruitment training performance management leave and expense approvals and labour relations issues such as discipline and responding to staff grievances
• Providing supervision coaching and mentorship of Service Delivery Managers Practice and Service Advisors and administrative staff in the region
• Assisting the community to increase the knowledge awareness and accessibility of generic services for people who are eligible for CLBC support
• Responsibility for the assigned budget budget plan and forecasting
• Developing effective relationships with partners and service providers in the region
• Promoting CLBCs work towards reconciliation and partnership with Indigenous organizations
• Negotiating changes and working with key community stakeholders in collaborative development to promote systemic change identifying issues and concerns and developing sustainable supports by introducing flexibility increasing choice and stimulating innovation and creativity
• Ensuring that CLBC meets its responsibilities under the Adult Guardianship Act as a delegated agency
• Providing a second-level response to service providers in CLBCs dispute resolution process
• Developing regional strategic and work plans to ensure teams are responding to regional and provincial priorities and proactively developing services that meet the needs of individuals who are served in the region

What you will bring:

• Bachelor of Social Work or Business Administration/Commerce degree with a human services orientation or equivalent
• A Master of Social Work or Business Administration/Commerce degree with a human services orientation or equivalent will be considered an asset
• Minimum of 7 years of demonstrated successful experience in a leadership position preferably within the social services sector
• An equivalent amount of combined education and related experience may be considered

We are also looking for:

• Excellent leadership skills and the ability to provide staff with solid direction guidance coaching mentoring and development
• Advanced written and oral communication skills including presentation skills conflict resolution and interpersonal skills
• Demonstrated ability to facilitate issue resolution on a variety of matters between staff service providers individuals and families and other internal staff and management
• Strong organizational skills and the ability to handle pressure and work in a dynamic work environment adapting to changing priorities and deadlines emerging issues and competing demands

Benefits: A rewarding career at CLBC comes with great benefits including:

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leave
• Life insurance paid sick days and if needed long-term disability
• Wellness supports including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts on travel cell phones and more!

Additional Info:

• Travel: Occasional travel to communities within the catchment area as well as to Head Office in Vancouver as needed
• Possession of a valid class 5 drivers license and a clean Drivers Abstract is required
• Successful applicants are subject to a Criminal Record Check

At CLBC we are committed to providing equitable compensation recognizing that salary negotiation can be a barrier for some groups. We will engage in an objective analysis to determine a starting salary that is grounded in principles of equity and fairness

Closing date: May 25 2026

If your application is shortlisted youll be invited to an interview where youll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.

This opportunity is open to applicants who are legally entitled to work in Canada.

Required Experience:

Manager