Aged Care Service Manager

Who is South West Aboriginal Medical Services

SWAMS is a Not-for-Profit Aboriginal Community Controlled Health Organisation founded on the principles of self-determination empowerment and freedom of choice. We recognise the right of everyone to the highest attainable standard of physical and mental health. Our mission is to deliver best-practice and culturally appropriate holistic health services to the Indigenous population of the South-West region of Western Australia.

With a dedicated team of around 270 staff we have our main clinic located in Bunbury our Aged Care services in Mandurah and outreach clinics in Busselton Collie Narrogin and Katanning.

We are excited to present our newest opportunity at SWAMS as Aged Service Manager (known as Regional Operations Manager at sWAMS) for our community-based aged care service and centre in Mandurah.

About the role

The Aged Care Service Manager will be responsible for overseeing the day-to-day operations of multiple community-based services including aged care services group respite Transition Care Program Care Finder and other current and future services in the Bindjareb (Peel) region. This role ensures compliance with all relevant aged care regulations and standards develops and implements operational plans monitors service performance and manages budgets and financial resources.

This is a great opportunity for a true leader and people person to join an organisation that is creating impact within the local Aboriginal community. This role offers work/life balance as our hours are from 8:45 am to 5:06 pm Monday to Friday. There is no weekend or on-call work. It is important to note that this role does not involve direct service delivery to clients.

The person who joins this team will have experience in a leadership role within an Aged Care or NDIS service. Who prides themselves on being great people person who know how to adapt their style of communication to suit the situation and person they are working with. Is calm and confident in dealing with any issues that may be escalated for management support.

Along with the above this role will see you:

• Leading and mentoring 3 direct reports who in turn manage their own teams
• Conducting regular audits and inspections of services to identify areas for improvement.
• Investigating and addressing complaints and incidents promptly.
• Providing accurate advice and support to the Director of Community Services as required regarding program needs opportunities and achievements.
• Monitoring and reviewing service delivery and financial metrics.
• Ensure the smooth running of the centre to enable a high level of client focused service is provided

What you bring

Along with having a passion for working with Aboriginal elders and having an understanding of working with Aboriginal and/or Torres Strait Islander people your experience and qualifications will include:

Tertiary qualifications in commerce/business health administration allied health aged care or a related field

Minimum 5 years working in a management role within aged care or NDIS.

Excellent leadership communication and interpersonal skills

Demonstrated experience in financial and business management

Although beneficial Aboriginality is not an essential requirement for this role. We do however strongly encourage Aboriginal and Torres Strait Islander people to apply.

Why SWAMS

Not only is it the perfect time to join SWAMS as it looks towards substantial expansion in the near future you will also be working with a team of passionate people who are driven by a purpose. Working at SWAMS also means it has benefits including:

17.5% leave loading

Salary packaging up to $18550 per annum & novated leasing

Additional paid leave over Christmas close-down period

Generous leave options

Paid uniforms

Allowance for professional membership fees

For Information

For a full job description and further information about this position please telephone the Human Resources Department on (08)during normal business hours or email

To Apply

To apply for this position either send your application through this platform or please feel free to send a copy of your Current Resume and Cover letter to:

Applications close as soon as suitable candidates have been identified.