Senior Manager, Business Transformation
Marlborough, NH - USA
Department:
Job Summary
This role is responsible for leading Lean Business Transformation by developing and deploying Lean Business System standards across the organization to improve operational performance.
- Drive operational process rigor in Patient Services Logistics Laboratories across regions/functions.
- Develop Lean project roadmaps to improve productivity and costs across operational business processes and sub-processes.
- Lead local teams and kaizen events in applying lean principles across multiple functions to transform the organization as a continuous improvement culture.
Work Schedule: Hybrid (3 days onsite 2 days work from home)
Internal Grade: 51
***No sponsorship available***
Pay Range: $120000 - $155000/ year 15% Bonus
Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:
Medical/Prescription Drugs
Dental
Vision
Flexible Spending Accounts (FSAs)
Supplemental Health Plans
401(k) Plan Company match dollar-for-dollar up to 5%
Employee Stock Purchase Plan (ESPP)
Supplemental Life Insurance
Dependent Life Insurance
Short- and Long-Term Disability buy-up
Blueprint for Wellness
Emotional Well-Being Resources
Educational Assistance
Responsibilities
- Lead creation and implementation of Lean Toolkit (Std Work DMS Problem Solving Kaizen VSM).
- Be an expert at leading front-line teams at implementing DMS Model Lines Problem Solving Kaizen events.
- Leads multiple complex Lean projects thru all stages of charter prework implementation and sustainment.
- Engage with senior leadership and teams to adopt Lean Business System standards.
- Drive cultural transformation by promoting problem solving and empowering employee ownership of their roles in continuous improvement.
- Lead and coach teams in problem solving (PSP A3 PDCA 8-D DIVE) to identify root causes with action plans and develop a sustaining culture of continuous improvement.
- Provide and facilitate effective professional level training on Transactional Lean concepts using Adult learning principles.
- Apply change management strategies to foster successful implementation of standard work.
- Support IT system and AI improvements to simplify end-user workflows.
- Ensure compliance with regulatory requirements as well as internal standards for safety quality and environmental sustainability.
Qualifications
Required WorkExperience:
- 7 years of cross-functional roles including leadership experience directly applying Lean methodologies.
- Experience implementing a Lean Business System in a well-established continuous improvement organization such as Toyota Danaher GE Emerson.
- Successfully managed project budgets.
- Proven knowledge & experience applying Lean methodologies in transactional office environments and provides real Transactional Lean examples from industry (Financial Commercial Service etc.).
- Demonstrates Lean leadership at leading multiple Kaizen events to achieve operational results.
Preferred Work Experience:
- Lean expertise working in a mature Lean org: Toyota Production System Danaher Business System Shingijutsu Kaizen.
- Successfully led 25 Kaizen team events of 5-days with proven impact to KPIs.
- Led teams in adopting Daily Management Systems Model Line implementation Problem Solving Process (A3).
Physical and Mental Requirements:
- Ability to visit and interact with office and lab employees at local and national sites.
Skills:
- Ability to diagnose current business processes then articulate and ideal target condition using Lean/Kata coaching methods.
- Prior successful experience applying transactional continuous flow using principles of Takt time standard work and single piece flow.
- Ability to accurately assess business performance from a general managers perspective and provide insights for improvement.
- Prioritize and self-manage multiple projects.
- Exceptional communication skills with multiple levels of the organization.
- Plans and leads communication planning and change management methods.
Education:
- Bachelors degree or equivalent relevant experience. (Required)
- Industrial/Manufacturing Engineering Degree (Preferred)
Licenses and Certifications:
Lean Six-Sigma Blackbelt certification Shingijutsu Kaizen or equivalent from Toyota Danaher GE (Preferred)
English Required
Work Environment:
- Hybrid onsite at office laboratory and virtual remote.
- Occasional 2nd & 3rd Shift work at laboratories to lead Kaizen event teams and implement process improvements.
Travel Required- Up to 25%
Required Experience:
Senior Manager
About Company
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care mana ... View more