Quality Officer

Are you a motivated and energetic Quality Officer excited by the prospect of creating positive influence for people living with disability

An exciting opportunity exists to join our Audit and Risk Team. The Quality Officer plays a key role in fostering an organisational culture that delivers high-quality safe and participant-centric services. You will assist in implementing and ensuring compliance with essential quality and safety initiatives through collaboration across Westhaven.

Benefits That Matter:

• Competitive Salary: Level 3 (Social Community Home Care and Disability Services Industry Award 2010) superannuation (12%)
  

• Hybrid Work Environment Location: Dubbo preferred - negotiable for the right applicant
  

• Tax-free salary packaging up to $15900 per year (pro-rata)
  

• Enjoy a tax-free meal & entertainment card up to $2650 per year (pro-rata)
  

• Fitness Fanatic Weve Got You Covered: Fitness Passport to Energise Your Lifestyle
  

• Be part of a culture that values diverse backgrounds and experience
  
  Key responsibilities:
  
  

• Assist in ensuring services align with national and state legislative and regulatory requirements.

• Implementation of quality management systems including quality improvement plans risk registers and organisational audits.

• Support quality assurance with administrative tasks and audit monitoring processes.

• Collect collate and analyse data for internal Quality and Risk audits.

• Conduct Frontline Quality and Risk audits across various Westhaven locations.

• Oversee Workplace Health and Safety (WHS) initiatives including incident notifications and investigations under guidance.

• Assist in the implementation of Westhavens 2027 Strategy.
  
  

To be at the forefront of this opportunity you will have:

• Demonstrated knowledge of the NDIS and Quality and Safeguarding Framework and Human Rights.
  

• Familiarity with Child Safe Standards and Australian Work Health Safety Legislation.
  

• Previous experience in a quality role with a sound understanding of quality management systems and processes including continuous improvement principles internal auditing practice incident management and the ability to coordinate quality improvement plans
  

• Strong administrative skills and attention to detail including a working knowledge of Google Suite (or similar) and be highly numerate with a track record of data analysis and an ability to interpret data for a variety of different stakeholder needs
  

• Ability to self-motivate and self-manage workloads to meet deadlines prioritise and use initiative with a positive solution-focused attitude
  

• Demonstrated competency in written and verbal communication skills including negotiation skills and the ability to present information to various stakeholders and facilitate meetings
  
  Westhaven regards the following as highly desirable:
  

• Experience in disability support health care community or NFP organisations
  

• A Certificate IV in Work Health and Safety (BSB41419).

• Previous experience in a quality or WHS-related role.
  
  
  Essential requirements of the role:

• A current NSW Drivers licence
  

• The ability to obtain and maintain a paid Working with Children Check (WWCC)
  

• The ability to obtain and maintain a National Disability Insurance Scheme Workers Check (NDISWC)
  

About applying
Please submit your CV and a cover letter addressing your abilities to undertake the key responsibilities of this role.

We encourage diversity and inclusion
Westhaven is passionate about social justice and diversity and is committed to being an EEO employer. We embrace diversity in our workforce and encourage applications from culturally and linguistically diverse backgrounds including those from Aboriginal Torres Strait Island heritage and people with lived experience of disability.

For more information or confidential enquiries please contact Jessica Priest Audit Risk and Safety Manager at

Applications close: The selection process will commence upon the receipt of applications and will close at 9am 29th May 2026 or prior if a suitable candidate is found.