IT Sr. Manager, Product Management – Patient Experience

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We are seeking the best talent for a IT Sr. Manager Product Management Patient Experience to be located in Titusville NJ.

The IT Sr. Manager Product Management Patient Experience is responsible for leading the strategy development and ongoing management of CRM and digital capabilities that enable seamless patient-centered experiences across Patient Support Programs.

This role owns the evolution and operational performance of core Patient Experience platforms (e.g. Janssen CarePath) ensuring solutions are scalable compliant and aligned with business priorities. As a key partner to business and technology stakeholders this role translates patient provider and operational needs into high-impact digital solutions that improve access engagement and outcomes across the patient journey.

Key Responsibilities

Patient-Centered Product Strategy & Roadmap

• Define and communicate a compelling technical product vision focused on improving patient experience and engagement

• Develop and manage technical roadmaps that translate feedback research and business objectives into actionable plans and measurable outcomes

Product Leadership & Platform Ownership

• Oversee the full lifecycle of technical product capabilities from ideation through continuous improvement

• Own the current Patient Experience platform (e.g. Janssen CarePath) ensuring ongoing enhancements stability scalability and alignment to future-state digital strategy

• Establish and govern the change request (CR) intake prioritization and delivery process ensuring alignment with business priorities patient impact and enterprise standards

• Identify and drive opportunities to streamline care pathways improve communication and reduce friction across the patient journey

Stakeholder Collaboration

• Partner closely with PECS Business Product Owners (BPOs) to co-create solutions that address unmet patient and provider needs while aligning to strategic priorities and compliance requirements

• Collaborate across cross-functional technology teams (e.g. TPOs TPMs Engineering QA) to ensure alignment and successful delivery

Delivery & Compliance

• Lead Agile product execution including backlog management feature prioritization sprint planning and delivery ceremonies

• Ensure timely high-quality releases that meet enterprise standards and business expectations

• Uphold privacy and regulatory standards including HIPAA and other patient data compliance requirements

Value Measurement & Continuous Improvement

• Monitor Agile delivery metrics (e.g. velocity predictability backlog health and quality) to drive transparency and execution discipline

• Use data-driven insightsincluding delivery metrics defect trends and customer feedbackto continuously improve product quality release performance and team effectiveness

Vendor & Partnership Management

• Build and manage strategic relationships with technology vendors and partners to maximize platform value service quality and delivery performance

Culture & Change Leadership

• Foster a culture of empathy equity and inclusion across teams focused on patient experience

• Promote collaboration accountability and continuous learning to enable high-performing teams and sustained innovation

Qualifications

Required

• Bachelors degree in a technical healthcare or business discipline required; advanced degree preferred

• 6 years of experience in product management with a strong emphasis on patient experience healthcare or digital platforms

• Proven experience developing launching and iterating digital solutions including familiarity with journey mapping UX design data analytics and technology implementation

• Experience with cloud-based solutions supporting Patient Support Programs call center technologies patient or field CRM platforms

• Experience working in regulated healthcare environments with a strong understanding of HIPAA and patient data privacy requirements

• Exceptional stakeholder management and executive communication skills with the ability to translate complex technical concepts into actionable business outcomes

Preferred

• Exposure to pharmacy systems EHRs practice management medical billing or e-prescribing ecosystems

• Experience leading change management and adoption programs within digital or data transformation initiatives

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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Manager