Support Services Supervisor

Precision in Every Call. Integrity in Every Record.

Lead the Teams that Power Public Safety.

This recruitment is being conducted to establish an eligibility listwhich will be used to fill a future vacancy for this position.

Applications will be accepted on a continuous basis with the initial screening process scheduled to begin on May 4 2026.
Apply now to ensure you are part of our first round of candidate reviews!

Fountain Valley Police Department

The City of Fountain Valley is nestled in the heart of Orange County California. With approximately 60000 residents we are a mid-sized full-service Police Department that proudly serves our wonderful community dedicated to protecting life property and public safety. With City events like our Summerfest and Concerts in the Park we actively participate alongside community members to build a safe and vibrant City. The City of Fountain Valley is only 7 miles from the beach with countless restaurants entertainment venues shopping centers and Disneyland within 15 miles radius of the City providing many options for a rich work-life balance.

The Mission

Led by Chief Craig Heredia the Fountain Valley Police Department is committed to courage duty and public trust. We are seeking a strategic leader to join our Support Services Division and ensure the operational integrity of our frontline services.

• Dispatchers: 8Full-Time 1 Part-Time and 1 Lead.
• Records Clerk: 3 Full-Time 1 Part-Time and 1 Lead.
• Police Cadets and Front Desk personnel
  

EXCELLENT BENEFITS INCLUDE

• 4% base salary increase in July 2026
• An incredible retirement / pension: CalPERS (2%@60 for Classic or 2%@62 for PEPRA)
• Flex dollars for CalPERS medical HMO/PPO plans
• Matching deferred compensation contribution (up to $225 per month)
• City-paid long-term disability insurance
• Generous leave accruals
• 11 paid holidays including one floating holiday

• Under the general direction of the Support Services Manager formulates develops and implements operational goals objectives policies and work procedures and standards for the Records Dispatch Front Desk and Police Cadets.
• Analyzes and troubleshoots systems and procedures to minimize problem areas and improve efficiency.
• Supervises subordinate staff including conducting radio/telephone audits completes performance evaluations and employee training.
• Enforces strict adherence to regulations and procedures governing the security and privacy of criminal history records and personnel information.
• Ensures the maintenance of comprehensive logs files and reports.
• Compiles tabulates records and checks statistical data and prepares related reports.
• Assists departmental staff and the public in person by telephone and at the front desk.
• Responds to requests for information from the public and outside agencies; answers routine questions and/or responds to more complex inquiries requiring the interpretation of laws policies and procedures including but not limited to California Public Records Act Requests and Subpoenas.
• Responds to questions and complaints from the public in accordance with departmental procedures.

SPECIAL REQUIREMENT: Must be able to work a flexible schedule to include emergency call back shift work nights holidays and weekends to accommodate City needs.

To access the full class specification including a comprehensive list of all duties responsibilities and skills required please click on the following link:Support Services Supervisor.

To be considered for this excellent opportunity please complete and submit the online employment application and supplemental questionnaire. Please ensure that all required documents are attached to the application. After documents are scanned and saved as a file on your computer click on the Add Attachments link in the Job Application step of the employment application in order to upload the files. Documents must be entirely legible. Faxes postmarks and hand delivery will not be accepted. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. Incomplete applications will be disqualified.

To ensure timely and successful submission of your online application please allow ample time to complete your application and consider having your profile created and/or updated before applying for the position. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. If you require technical assistance please review the Government Jobs Online Employment Application Guide or contact their toll-free Applicant Support line at . Please note that Human Resources is not responsible for any issues or delays caused by the internet connection computer or browser used to submit the application.

NOTE: The above statements are intended to describe the general nature and level of work performed by persons assigned to this job. They are not intended to be a comprehensive list of all duties responsibilities and skills required.