Office Support Specialist

State Of Wyoming

Job Location:

Cheyenne, WY - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

Disability Determination Services (DDS) at the Wyoming Department of Workforce Services (DWS) is seeking an Office Support Specialist to provide support to the disability examiner unit which consists of Disability Examiners Senior Disability Examiners and Disability Hearing Officers. The Office Support Specialist will prepare claims for disability determination specialists and disability hearing officers by developing claims that require requests for medical evidence and send various forms to claimants.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

Comprehensive health dental and vision insurance
Paid vacation sick leave FMLA and holidays
Retirement - Pension and 457B plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities
and MUCH MORE!

Click here for detailed information or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary Explore our Total Compensation Calculator:https://

Human Resource Contact:

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.

Prepares claims for the Disability Determination Specialists and Disability Hearing Officers to adjudicate claims at the initial appellate and continuing entitlement levels for disability benefits filed under the Social Security Act based on federal regulations standards and guidelines; independently develops analyzes and evaluates medical psychiatric vocational and essential third-party evidence for consistency validity and sufficiency.
Performs claim screening of Social Security disability claims to determine if there are missing forms including but not limited to SSA-827 SSA-3367 SSA-3368 SSA-3369 and SSA-1696.
Conducts status checks of medical evidence of record and consultative examination reports. Documents actions taken on Social Security disability claims.
Faxes documents to medical vendors. Ensures received faxes are filed appropriately and accurately.
Performs various mail room duties including distributing mail to appropriate parties.
Greets public and/or claimants and directs calls and incoming claimant questions to the appropriate party ensuring claimant confidentiality.
Creates barcode sheets for various forms and letters. Scans various documents into the electronic disability folder. Reviews the orphan queue at different times of the day to associate documents to the correct electronic folder.
Tracks the hours of each medical consultant weekly and provides information to the Senior Accountant for payment.
Attends meetings and trainings and performs other duties as assigned to support the organization.

Qualifications

PREFERENCES:

Preference may be given to those who have excellent time management and prioritization skills. Ability to manage tasks simultaneously. Attention to detail and accuracy.
Preference may be given to those who have the ability to interact professionally with staff clients and visitors. Problem-solving and conflict resolution abilities.
Preference may be given to those who have an understanding of privacy and confidentiality requirements. Ability to handle sensitive information appropriately.
Preference may be given to those who are able to adapt to changing priorities and procedures. Willingness to learn new systems and procedures.
Preference may be given to those who have the ability to work collaboratively with colleagues and supervisors.
Preference may be given to those Microsoft Word Excel and Outlook experience.
Experience with answering phones and the ability to speak in a clear and concise manner with clients is preferred.
Preference may be given to those with exceptional customer service.
Preference may be given to those who are able to work independently with minimal supervision.

KNOWLEDGE:

Ability to learn and apply Social Security Administration rules regulations and DDS business processes.
Proficiency in using basic computer software and email.
Proficiency in the use of keyboarding.
Excellent written and oral communication skills.
Excellent organizational and time management skills.
Excellent customer service skills.
Excellent decision-making skills.
Ability to communicate effectively in potentially high-stress and confrontational situations.
Ability to work and communicate with individuals with diverse socioeconomic and cultural backgrounds.
Knowledge of maintaining and releasing confidential information.

MINIMUM QUALIFICATIONS:

Education:

Associates Degree (typically in Business)

Experience:

0-2 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I.

OR:

Education & ExperienceSubstitution:

2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I.

Certificates Licenses Registrations:

None

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

Typically the employee may sit comfortably to perform the work; however there may be some walking standing bending carrying light items driving an automobile etc.
Special physical demands are not required to perform the work.

NOTES:

FLSA: Non-Exempt
The Wyoming Department of Workforce Services (DWS) uses E-Verify an Internet-based system to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
Offers of employment will be contingent upon the successful completion of a background check.
For Veterans preference consideration supporting documentation must accompany your application.
The Social Security Administration (SSA) began implementing the HSPD-12 program department-wide on October 27 2005. Only those individuals who meet the minimum requirements under the process will be issued an SSA HSPD-12 credential. Along with this new process are new requirements:
Everyone issued an ID badge must have a favorable background investigation including an FBI fingerprint check;for most people this will mean a National Agency Check with Inquiries (NACI).
All personnel must be identity-proofed that is they must present two forms of identification (I-9 Documents) one of which must include a photo.

Supplemental Information

Clickhere to view the State of Wyoming Classification and Pay Structure.

Click here to view the State of Wyoming Total Compensation Calculator.

URL: State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change please refer to the A & I HRD Website to ensure that you have the most recent version.

Required Experience:

Description and FunctionsOpen Until FilledGENERAL DESCRIPTION:Disability Determination Services (DDS) at the Wyoming Department of Workforce Services (DWS) is seeking an Office Support Specialist to provide support to the disability examiner unit which consists of Disability Examiners Senior Disabil...