DeskTop IT Technician

KDM

Job Location:

Cincinnati, OH - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

DESKTOP IT TECHNICIAN KDM

Cincinnati

CORE PURPOSE OF THE JOB:

Responsible for performing operational support activities across the corporate network infrastructure including the proficient use of software and hardware tools internet technologies system and hardware architecture and the effective troubleshooting of software and hardware issues.

KEY PERFORMANCE AREAS:

Diagnose install configure and maintain network equipment computers and peripherals
Ensure system functionality security backups and optimal performance
Provide 1st and 2nd line technical support to end-users and manage user accounts/access
Resolve hardware and software issues and provide timely feedback to stakeholders
Identify and repair equipment faults including minor hardware maintenance and component replacement
Provide technical assistance during project implementation and rollouts.
Ensure compliance with IT policies data backup procedures and best practice standards

QUALIFICATIONS / EXPERIENCE:

Relevant tertiary qualification with at least 3 to 4 years experience equivalent to an Information Technology Technician with hardware and software support knowledge and experience to troubleshoot end-user functionality issues
Strong knowledge of operating systems including Windows 10/11 Mac OS and Active Directory
Proficient in Microsoft Office Suite
Sound understanding of networking concepts including switches wireless access points and cabling
Basic knowledge of SQL (advantageous)
Valid drivers license with own vehicle or reliable access to transport

BEHAVIOURS & ATTRIBUTES:

Strong problem-solving ability with a logical and analytical approach
Customer-focused with a helpful patient and professional manner
Ability to work under pressure and respond calmly to urgent issues
High level of accountability reliability and attention to detail

Required Experience:

DESKTOP IT TECHNICIAN KDMCincinnatiCORE PURPOSE OF THE JOB:Responsible for performing operational support activities across the corporate network infrastructure including the proficient use of software and hardware tools internet technologies system and hardware architecture and the effective troubl...