Workforce Program Manager, WFS Process Excellence & Transformation

This role administers the field scheduling system (CTS) and owns the Flexible Workforce program including RT hiring requisition management and contract oversight. It also manages the 500 associate SSA program delivering virtual and on-site candidate processing support across all locations.

Key job responsibilities
Documents current-state processes and identifies gaps inefficiencies and redundancies; benchmarks against best practices and recommends enhancements.
Designs future-state processes with clear steps owners and decision points ensuring they are scalable repeatable and aligned to organizational standards.
Maintains up-to-date standard operating procedures (SOPs) and process documentation.
Leads network-wide process improvement initiatives using data to prioritize validate and scale changes across the network.
Identifies patterns across data points to distinguish noise from meaningful signals escalating risks as needed.
Pilots new process designs measures outcomes and scales successful changes across the network.
Proactively identifies automation and efficiency opportunities within owned workflows driving implementation of solutions that reduce manual effort and increase scalability.
Aligns stakeholders on process changes communicating impacts and timelines clearly.
Influences field operations compliance recruiting and program stakeholder teams without direct authority.
Travels to sites a minimum of 50% of the time to support in-person process oversight stakeholder engagement and on-the-ground implementation of network improvements.
Manages the Staffing Support Associate (SSA) Program including the sourcing onboarding and training design of T1 internal associates to support Pre-Hire Appointments (PHAs).
Owns short-term and flexible staffing option including seasonal workforce programs program design and contract management.
Handles requisition creation approvals and monitoring for seasonal and permanent WFS Field Associates.
Serves as primary system administrator for WFS Field Scheduling maintaining system integrity configuration user access and technical functionality.


- Bachelors degree or equivalent in Business Program Management Human Resources Employment Law Computer Science Finance Computer Information Systems Engineering Operations Research or a related field
- 5 years of HR talent acquisition management consulting or project/program management experience
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Experience creating and implementing large-scale programs
- Experience in verbal and written communication for executive level leaders

- Experience leading large contingent workforce programs

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 125800.00 - 170200.00 USD annually