Customer Services Support Specialist (TEMPORARY)
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Job Location:
Carlsbad, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
This role supports the Product Support team by processing warranty adjudication requests assisting patients via the patient services line and coordinating with internal teams to resolve product-related issues. The ideal candidate delivers high-quality customer service manages requests efficiently and communicates effectively across functions.
This is a full-time temporary position estimated to last approximately 6 months. The role requires working onsite in our Carlsbad office; remote/hybrid work is not available.
- Assists the Product Support team in processing warranty adjudication requests
- Answers incoming phone calls via the patient services line to assist patients with PIN resets therapy disc clip inquiries and field team contact requests
- Escalates product support issues to field support engineers
- Maintains high standards of personal presentation and promotes a professional personal and company image
- Performs other duties and tasks as assigned
- Minimum of 1 year of experience in product warranty evaluation and replacement procedures including evaluating situations and data to legitimize requests
- High school diploma required; Associate degree preferred
- Strong communication skills; ability to communicate effectively among multiple teams and team members
- Medical device industry experience preferred
- Experience speaking with patients and or customers while using a call center management system preferred
- Proficient in Microsoft Office Suite
- Experience using an ERP system NetSuite preferred and a CRM tool
- Excellent organizational and time management skills
- Self motivated
Required Experience:
IC
About Company
More than just new technology; it’s a whole new world of opportunities. The small size and extraordinary capabilities of the Nalu Neurostimulation System
