About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders Inc. (TCB) is one of Americas leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description:

Under the direction of the Director of Leasing and Marketing the Corporate Leasing Manager provides strategic leadership oversight and hands-on support for leasing and marketing activities across The Community Builders affordable mixed-income and market-rate housing portfolio with a primary focus on affordable housing operations and compliance-driven environments.

This hybrid role is primarily based out of one of TCBs corporate office locations and requires regular collaboration across regions departments and properties with up to 50% travel required. The Corporate Leasing Manager is responsible for developing and implementing portfolio-wide leasing strategies; directly managing coaching and developing Corporate Leasing Specialists and other assigned staff; and leveraging technology data and creative practices to improve systems workflows performance and consistency across the portfolio.

This position plays a critical role in driving occupancy supporting successful lease-ups building internal capacity through training and staff development strengthening a customer-focused culture and ensuring leasing and marketing practices align with TCBs nonprofit mission values and regulatory obligations.

Essential Functions:

• Provide leadership direction and oversight for corporate leasing functions across TCBs affordable mixed-income and market-rate housing portfolio.
• Manage mentor and support Corporate Leasing Specialists and other leasing and marketing staff as assigned.
• Develop implement and oversee training plans and ongoing professional development for corporate leasing staff to ensure consistent standards skill growth and strong performance.
• Develop implement and oversee portfolio-wide leasing and marketing strategies for new developments lease-ups and stabilized communities.
• Collaborate closely with the Director of Leasing and Marketing to align departmental goals with organizational priorities performance targets and budgets.
• Oversee the development execution and evaluation of annual leasing and marketing plans that reflect local market conditions and organizational objectives.
• Ensure the effective use of digital and non-digital advertising strategies including online listing services social media email campaigns print materials signage direct mail transit advertising community outreach and grassroots engagement.
• Leverage technology to improve leasing systems workflows data accuracy efficiency and overall customer experience.
• Oversee and optimize the use of leasing platforms such as Rent Caf Yardi Voyager and other related technologies.
• Analyze leasing marketing and occupancy data to identify trends risks and opportunities; recommend and implement corrective actions as needed.
• Prepare and review reports related to occupancy leasing performance traffic conversion and marketing effectiveness.
• Apply deep knowledge of affordable housing programs regulations and compliance requirements to guide leasing and marketing strategies training and operational decision-making.
• Partner with Regional Directors Property Management teams Development Asset Management and other internal stakeholders to support leasing and marketing success.
• Promote and help build a strong customer-focused culture aligned with TCBs mission and values.
• Lead and support training initiatives for onsite and corporate staff related to leasing standards customer service initiatives and technology tools.
• Ensure compliance with Affirmative Fair Housing Marketing Plans (AFHMPs) Fair Housing laws Tenant Selection Plans (TSPs) and all applicable regulatory funder and internal policy requirements.
• Coordinate and manage relationships with external vendors agencies consultants and community partners.
• Travel to communities as needed to support leasing operations including lease-ups occupancy challenges staff coverage needs trainings and implementation of leasing and marketing strategies.
• Partner with marketing to develop effective campaigns that result to quality traffic.
• Monitor closing ratios and file processing accuracy of Corporate Leasing teams.
• Provide training on Mystery Shops and lead customer service campaigns.
• Provide hands-on support during periods of increased leasing demand operational transition or staffing gaps to help minimize vacancies and maximize occupancy.
• Lead or support special projects and cross-departmental initiatives related to leasing marketing customer service or portfolio performance.
• Tracking and circulating leasing reports
• Support leasing functions during lease ups or at communities experiencing staffing shortage manage documents move in interviews organize open houses etc.
• Perform other duties as assigned.

Knowledge Skills and Abilities:

• Strong knowledge of leasing and marketing practices within affordable housing environments including compliance-driven operations.
• Demonstrated experience managing and developing teams through coaching training and performance management.
• Ability to balance strategic planning with hands-on execution.
• Demonstrated ability to leverage technology to improve systems processes and outcomes.
• Experience with Rent Caf Yardi Voyager and/or similar property management platforms.
• Strong analytical problem-solving and decision-making skills.
• Excellent written and verbal communication skills.
• Knowledge of Fair Housing laws AFHMP requirements tenant selection plans and affordable housing compliance standards.
• Strong organizational skills and ability to manage multiple priorities across a diverse portfolio.
• Demonstrated commitment to customer service excellence and mission-driven work.
• Ability to manage team and coach employee development

Physical Demands & Work Environment:

While performing the duties of this job the employee is routinely required to sit; walk; talk and hear; use hands to keyboard finger handle and feel; and occasionally stoop kneel or reach. The employee will be required to travel to properties and corporate offices as business needs dictate. This is a hybrid role with an expectation of regular presence in a designated corporate office location. The employee may occasionally lift and/or move up to 20 pounds.

Education & Experience:

• Bachelor of Arts or Science degree preferred or 8 years of progressive experience in leasing or property management within affordable housing including regulated housing programs (e.g. LIHTC HUD HOME).
• Experience working within mixed-income or blended portfolios strongly preferred.
• Prior experience managing teams and leading portfolio-wide initiatives required.
• Lease-up experience within affordable housing environments required.

Benefits

• Medical dental and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential 24/7 Employee Assistance Program
• Salary: $90k

The Community Builders is an equal opportunity employer.