Senior Manager – Network Operations Automation & AI, Security

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The Senior Manager Global Network Automation AI & Security is accountable for providing enterpriselevel ownership of network operations automation operational data governance AIenabled capabilities and critical network security platforms across global enterprise and manufacturing networks.

The position is accountable for delivering measurable crossregional business outcomes including improved network reliability reduced operational risk increased efficiency and accelerated insight through trusted data intelligent automation and AI.

A critical aspect of this role is the oversight and governance of core network security platforms including Firewalls Load Balancers SASE cloud environments and enterprise network vulnerability and security patch management. The role provides senior technical governance and vendor management for Network Managed Service Providers and strategic suppliers represents Global Network Services and leads initiatives that strengthen network security and resilience.

The role drives continuous improvement across Network Operations through Problem Management highavailability engineering and proactive resiliency practices. This includes identifying and mitigating single points of failure configuration mismatches systemic process gaps and architectural risks. Improvement is achieved through the disciplined application of automation AI and data governance supported by clear baseline metrics and outcomebased performance measurements that demonstrably increase the availability stability and resiliency of the J&J global network.

Responsibilities

- Provide enterprise ownership and operational governance of critical network security platforms (firewalls load balancers SASE) including access controls vulnerability remediation and patch governance to reduce operational risk and improve security posture.

- Define and execute the global network operations automation AI and operational data governance roadmap; establish standards metrics and outcome-based performance measurements that improve reliability resiliency and operational efficiency.

- Lead cross-functional and cross-regional alignment with Information Security Network Engineering/Deployment and Business IT to translate operational needs into prioritized improvements trusted data and standardized operating practices using automation & AI.

- Provide senior technical governance and vendor/MSP management for managed network services and strategic suppliers; drive service performance SLA adherence and delivery of measurable business outcomes.

- Provide executive-level operational insight and governance through dashboards and reviews (risk compliance change and policy adherence); recommend actions and investments based on trends problem themes and roadmap priorities.

• Operational Network Services performance
• Significant trends and recommended actions
• High priority Problems and action plan
• Potential risk of the overall environment
• Future recommendations for tool operational and process improvements

Other Duties

- Establish and mature AI governance for Network Operations use cases (intake risk review guardrails testing and production release).

- Define and operationalize data governance practices for Network Operations (data definitions lineage quality controls stewardship and retention) to enable trusted reporting and AI/automation.

- Identify prioritize and incubate automation candidates (ticket reduction change validation patch/vulnerability workflows and self-healing) and drive adoption through measurable outcomes.

- Contribute to the definition and continuous improvement of ITIL-aligned operational standards policies and governance practices across Network Operations.

- Serve as a technical authority for operational tools and platforms providing architecture/TAO input for network operations applications and supporting services.

- Own and mature knowledge management practices (runbooks knowledge articles standard operating procedures) and enable AI-assisted knowledge retrieval to accelerate resolution and scale operations.

- Oversee certificate and license lifecycle management for assigned security and network platforms to maintain compliance and operational continuity.

- Support contract governance and periodic service reviews by defining/validating requirements for Managed Service Providers and strategic suppliers including automation and data KPI expectations.

- Coach and develop team capabilities to evaluate and adopt emerging technologies aligned to the automation AI and security roadmap.

- Promote a Credo-based ethical and inclusive work environment; role-model decision making and accountability across teams and partners.

Required Knowledge Skills and Abilities

• Bachelors degree is required (Masters degree is preferred)
• 8-10 Years Related Experience
• 4-6 years Experience directly and indirectly managing employees contractors and service providers
• Enterprise network operations expertise including governance and lifecycle management of security/network platforms (firewalls load balancers SASE VPN/remote access) across global enterprise and manufacturing environments.
• Proven experience defining and delivering a multi-year automation and AI roadmap including outcome-based metrics (reliability risk reduction efficiency) and adoption at enterprise scale.
• Strong operational data governance capability (definitions lineage quality controls stewardship access/retention) enabling trusted dashboards reporting and AI/automation use cases.
• Demonstrated vendor/MSP governance in a large outsourced environment including service performance management SLA/OLA adherence and continuous improvement execution.
• Advanced problem management troubleshooting and resiliency engineering skills (high availability patterns SPOF identification configuration drift systemic/root-cause elimination).
• Strong automation engineering and tooling experience (scripting orchestration CI/CD for ops API integration) to reduce tickets standardize changes and enable self-healing capabilities.
• Experience governing vulnerability remediation and security patch management for network platforms including risk-based prioritization and coordination with Information Security.
• Strong observability and operational reporting skills (monitoring logging/telemetry KPI/SLA dashboards) to drive executive insight risk visibility and data-driven prioritization.
• Proven leadership of cross-regional teams and stakeholders translating operational needs into prioritized initiatives standards and measurable business outcomes.
• Executive-ready communication skills (written and verbal) with ability to lead governance forums influence decisions and present recommendations based on trends risks and performance data.
• Ability to evaluate and apply AI capabilities responsibly (use-case selection guardrails testing/validation release management) to improve operations while managing risk.

Preferred Related Industry Experience

• Demonstrated experience delivering automation programs at scale (AIOps orchestration self-healing and ticket reduction) within large enterprise network operations.
• Experience establishing operational data governance for IT/Network Operations (data quality definitions lineage stewardship) enabling trusted reporting and AI/ML use cases.
• Experience implementing AI-enabled operational capabilities (e.g. intelligent triage automation recommendations AI-assisted knowledge) with appropriate security risk and compliance guardrails.
• Possess an advanced certification such as CCNP / CCDP or higher.
• CISSP certification.

Preferred Knowledge Skills and Abilities:

• Strong knowledge in these technologies preferred: VPN SASE Firewalls
• Network segmentation
• Automation / scripting
• Data analysis business intelligence and report architecture and development.
• Proficiency with Microsoft Power Platform and data/analytics tooling (Power BI Power Apps Power Automate Microsoft Fabric databases)
• Practical application of Copilot/GenAI/Agentic AI to accelerate operational insights reporting and automation delivery.
• Proven vendor management experience in a large outsourced environment
• Exceptional customer service orientation
• Ability to effectively prioritize and execute in a high-pressure environment
• Extensive experience working in a team-oriented collaborative environment
• Proven experience working with virtual teams
• Excellent written and oral communication skills

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings we recommend focusing on the specific country(s) that align with your preferred location(s):

Brazil (SJC) - Requisition Number: R-073878

United States (Raritan) - Requisition Number: R-075673

Remember whether you apply to one or all of these requisition numbers your applications will be considered as a single submission.

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Preferred Skills: