Sales Support Specialist

Your Roles/Responsibilities:

• Respond to customer inquiries related to product capabilities pricing and availability ensuring timely and accurate communication with prospective and existing customers
• Prepare customer quotations proposals and supporting documentation by coordinating with engineering operations and finance teams
• Assist sales leadership with tracking opportunities managing CRM records and ensuring sales pipeline information is current and accurate
• Maintain accurate records of customer inquiries quotes proposals and sales activities in CRM or sales management systems
• Coordinate internally with engineering operations and finance to gather information required for pricing delivery estimates and proposal preparation
• Support the preparation of customer presentations sales materials and responses to requests for information (RFIs) and requests for quotation (RFQs)
• Identify recurring customer questions quoting challenges or sales process inefficiencies and provide feedback to leadership to improve the sales process
• Develop standardized procedures for responding to RFQs and preparing customer quotations
• Support the implementation or improvement of CRM systems to track sales opportunities customer communications and quotation history
• Analyze quoting and proposal workflows to identify process inefficiencies and recommend improvements
• Develop periodic reporting to help leadership understand pipeline activity quote conversion rates and customer engagement

Your Profile/Qualifications/Skills:

• High School diploma or GED required
• Associates or Bachelors degree in Business Administration Marketing Communication Engineering Technology or Industrial Management preferred
• At least one year of experience in sales support customer support or administrative role supporting commercial activities
• Equivalent professional experience may substitute for formal education
• Certified Sales operations Professional (CSOP) Customer Experience Professional (CCXP) or CRM platform certifications a plus
• Experience in manufacturing or technical product environments is preferred

We Offer:

• Employer-paid medical dental and vision insurance
• 401k match
• Company-paid holidays and Paid Time Off
• 9/80 schedule