Assistant Manager Operations Training

The Assistant Manager Operations Training oversees the training function for SSC operations ensuring programs are aligned with business priorities and operational requirements. This role focuses on strategy governance and cross-functional collaboration to deliver consistent scalable and effective training outcomes. The Assistant Manager supervises Trainers and the Training Coordinator driving performance through clear KPIs process adherence and continuous improvement initiatives.

Key Responsibilities:

Training Strategy & Governance:

• Define the training priorities in alignment with operational goals.
• Approve training calendars and content developed by Trainers and SMEs.
• Ensure training programs directly support performance KPIs (quality productivity readiness).
• Act as the training representative in operational planning and cross-functional meetings.
• Benchmark training practices against industry standards and identify areas for improvement.

Team Leadership & Development:

• Supervise Trainers and the Training Coordinator ensuring effective execution of responsibilities.
• Set clear KPIs for Trainers and monitor delivery quality through structured feedback and reporting.
• Support Trainers with career development and professional upskilling opportunities.
• Drive consistency and standardization in delivery methods across SSC training programs.
• Approve corrective actions proposed by Trainers to address trainee or program gaps.

Operational Alignment & Collaboration:

• Partner with SMEs and Operations to validate training content against SOPs and process updates.
• Work closely with HR and Workforce Planning to align training delivery with hiring forecasts.
• Escalate systemic training challenges or high-risk performance issues to the Training Manager.
• Ensure smooth execution of onboarding nesting and refresher training with measurable readiness outcomes.

Performance & Reporting:

• Review consolidated reports on nesting outcomes trainer performance and trainee readiness.
• Ensure the Training Coordinator maintains accurate training attendance records and reporting.
• Monitor and enforce adherence to company training policies and governance standards.
• Sponsor and support innovation initiatives from L&D (e.g. blended learning gamification digital enablement).

Qualifications :

• Leadership & People Management: Ability to lead coach and develop trainers and coordinators.
• Strategic Thinking: Capable of defining training priorities aligned with business needs.
• Collaboration & Stakeholder Management: Strong ability to partner with SMEs Operations HR and Workforce Planning.
• Analytical & Reporting: Skilled in reviewing performance reports identifying gaps and driving improvements.
• Communication & Influence: Excellent facilitation presentation and interpersonal communication skills.
• Innovation & Change Management: Ability to sponsor and drive new learning initiatives.
• At least 1 year of experience as trainer with content creation experience.
• Advanced level in Adobe Creative Suite.

Additional Information :

• Must have clear disciplinary action records for the last six months.
• Must have at least 12 months of tenure in both the company and the current position.
• Must be on track or having a rating of 3 and above in performance cycles to be considered.
• The level of this position is IC3.

Remote Work :

No

Employment Type :

Contract