Sales Support Director

The Sales Support Director plays a critical role in driving operational excellence and supporting the
success of the timeshare sales team. This position oversees all sales support functions ensuring
seamless coordination between marketing sales operations and customer service to maximize
efficiency and revenue. The Director is responsible for managing administrative processes optimizing
tools and resources and providing strategic guidance to enhance the overall sales experience for both
internal teams and clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Leading and developing a high-performing sales support team.
Streamlining processes to improve efficiency
Collaborating with sales leadership to identify opportunities for growth and operational
improvements.
Managing reporting analytics and performance metrics to support data-driven decisions.
Ensuring adherence to company policies regulatory requirements and brand standards.
Other duties as assigned

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge skills and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
Strong leadership skills
Exceptional organizational skills
Experience
Minimum of 5 years of experience in sales operations or support within the timeshare industry

Proven track record in leadership roles
Education & Certifications
10 years of experience in sales administration with at least 5 years in a senior leadership role.
Demonstrated success in strategic planning and achieving measurable business outcomes.
Skills/Knowledge
Deep understanding of the timeshare industry to deliver outstanding support that empowers sales
teams and enhances customer satisfaction.
Strong understanding of timeshare sales process contract administration and compliance
regulations
Leadership and team development
Excellent communication and interpersonal skills for cross functional collaboration
Travel Requirements
Ability to travel as needed to support regional sales teams
Flexible schedule to accommodate business needs including weekends or holidays during peak
seasons

Additional Information :

SUPERVISORY RESPONSIBILITIES
Oversee multiple teams or department leaders focusing on goals and strategic planning.
Directly manage and develop the Sales Support team including customer service host/hostess
tour desk agents administrators and sales support managers.
Provide coaching mentoring and performance feedback to ensure Team Members meet or
exceed service and compliance standards.
Oversee workload distribution and scheduling to maintain efficiency and timely support for sales
operations.
Conduct regular team meetings to communicate goals updates and best practices.
Ensure adherence to company policies regulatory requirements and ethical standards within the
team.
Partner with other departments such as HR Talent Acquisition onboarding and training for new
Team Members.
Drive a culture of accountability collaboration and continuous improvement.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Role may involve standing for extended periods walking guests through resort facilities
While performing the duties of this job the Team Member is regularly required to talk or hear. The
Team Member frequently is required to stand walk and sit.

The Team Member is occasionally required to use hands to feel or reach.
The Team Member must occasionally lift and/or move up to 10 pounds
LANGUAGE SKILLS
Ability to read and comprehend simple instructions short correspondence and memos.
Ability to read and understand job-related materials (e.g. instructions signs forms). Ability to
complete basic written communication such as forms emails or reports
Ability to read write and speak clearly in English in a business or customer-facing environment
Comfortable with tailoring communication style to different audiences
MATHEMATICAL SKILLS
Ability to add subtract multiply and divide in all units of measure using whole numbers common
fractions and decimals.
Ability to work with mathematical concepts such as percentages ratios proportions and basic
algebra. Familiarity with statistics including averages frequency distributions and basic
probability. Able to apply these concepts to practical work tasks and data analysis.

REASONING ABILITIES
Ability to apply common sense understanding to carry out written or oral instructions. Ability to define
problems collect data establish facts and draw valid conclusions.
Ability to independently analyze complex situations identify patterns and trends and evaluate
multiple options for solving complex or ambiguous problems. Ability to adapt to changing
circumstances.
Conflict resolution to mediate and resolve conflicts within the workplace between departments or
Team Members
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a team member
encounters while performing the essential functions of this job.
Noise Level: High
Fast-paced environment
Schedules that may often include evenings weekends and holidays

High-energy environment where meeting sales goals and delivering exceptional guest
experiences are equally prioritized
Professional dress and demeanor required to represent the brand
The work schedule may be modified at any time with or without notice.

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time