Service and Training Manager Poway Honda

• Duties and Responsibilities:

• Lead and manage the service team including service advisors and technicians to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training development and mentorship to service team members.
• Maintain compliance with all dealership policies procedures and industry regulations.
• Oversee the scheduling of work staff shifts and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals manage budgets and align operations with overall dealership objectives.

About Poway CA:

Located in northeast San Diego County Poway is known as The City in the Country and prides itself on the fact that over half of the citys 39.4 square-mile area is preserved as dedicated open space. The community offers a diverse range of housing options an outstanding school district a thriving business park with over 19000 jobs a broad range of dining and shopping opportunities beautiful parks 76 miles of trails numerous community events throughout the year and more. Poway is a great place to live work and play!

Its time to make the most important move of your career.  From our cooperative team-based approach to our more than 1000 internal advancements each year its easy to see the difference. When you join our organization youll enjoy comprehensive training competitive compensation and unparalleled benefits. Simply put youll experience the best that a career in the automotive industry has to offer.

Qualifications :

• 3-5 years of experience as a Service Manager in an automotive dealership setting.
• Comprehensive understanding of automotive service repair and maintenance processes.
• Proficiency with dealership management software and other computer applications.
• Strong customer service communication and interpersonal skills.
• Demonstrated ability to lead manage and motivate a team effectively.
• Exceptional organizational and problem-solving abilities.
• High school diploma or equivalent.
• Valid drivers license with a clean driving record.
• Ability to pass pre-employment background checks MVR and drug testing.

Preferred Qualifications:

• Experience with the Honda brand and familiarity with OEM standards.
• Additional training or certifications related to automotive service management.

Additional Information :

Compensation (Draw / Commission):

• On-Target Earnings (OTE): $180000 - $240000 / year
  • If meeting and exceeding service department quotas and goals

(The Service and Training Manager Position has a Pay Scale consisting of the following elements and ranges.  Wages include a monthly draw of $5000 plus commission.  The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.  The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)

Schedule:

• FULL TIME
• 5 days / 2 days off
• Sundays off
• Weekend availability required

Benefits:

• Medical dental vision insurance
• 401k plan with company match
• Paid Time Off accrual
• Closed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time