Advisory Solution Consultant Platform, Data & AI (EMEA)

As an Advisory Presales Solution Consultant for Platform Data and AI you are the technical and solution expert within our EMEA Commercial Specialist SC Hub. You partner with Solution Sales Executives across EMEA to help customers unlock business outcomes through ServiceNows Platform Workflow Data Fabric RaptorDB and Agentic AI capabilities. 

You will work directly with senior stakeholders (CDOs CIOs Chief AI Officers Chief Architects Enterprise Architects) to translate complex AI and data capabilities into clear measurable business value. You sit at the centre of customer transformation: shaping AI strategy early designing solutions and demonstrating the art of the possible. 

This role is part of the EMEA Commercial Specialist SC Hub covering Core Business Services Technology Workflows Risk and Security and Data and AI. 

What you will do 

Technical leadership and solution delivery 

• Lead consultative discovery with C-suite stakeholders to define their data and AI strategy and co-create solution visions aligned to ServiceNows Platform Data and AI capabilities. 

• Design and deliver tailored solution experiences (demos hands-on POCs art of the possible workshops) that make the technical value tangible. 

• Act as the technical SME across the full sales cycle: qualification RFI and RFP responses architecture guidance and adoption planning. 

• Provide thought leadership at customer briefings industry events and partner forums on AI data analytics and enterprise transformation. 

• Collaborate across the wider EMEA SC team to build and scale reusable assets demos and best practices. 

• Share customer-driven product feedback with Product Management to influence the roadmap. 

• Mentor SC colleagues across EMEA and contribute to a strong culture of customer obsession. 

Strategic advisory and executive engagement 

• Translate AI and data capabilities into executive narratives and decision frameworks for C-level audiences. 

• Lead briefings on AI operating models governance ROI and responsible AI (privacy IP risk). 

• Build industry and workflow specific playbooks linking AI use cases to functional outcomes (IT customer operations employee experience security). 

Qualifications :

• 5 years in presales solution consulting technical architecture or solution delivery across AI Data Analytics or cloud platforms. 

• Strong business acumen and the ability to translate technical depth into clear outcomes and ROI for senior stakeholders. 

• Hands-on familiarity with GenAI LLMs RAG pipelines and Vector Databases. A working understanding of data fabric architectures integration strategies and modernising legacy data ecosystems for AI is a strong plus. 

• Comfort leading architectural and value-based discussions on advanced analytics and Agentic AI business solutions. 

• Proven ability to engage and influence C-level audiences especially CDOs CIOs Chief AI Officers and Enterprise Architects. 

• Knowledge of low-code RPA business process automation and API management. 

• Experience integrating AI into business processes decision-making and workflow automation. 

• Fluency in English required. 

• Willingness to travel across EMEA (up to 40 to 50%). 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time