HVAC Customer Support Coordinator

As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing.

Join theJohnson Controlsfamily and thrive in a culture that values your voice and ideas.

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Heres what we have to offer

• Competitive pay.

• Paid vacation holidays and sick time.

• Comprehensive benefits package including 401K medical dental and vision care available from day one.

• Extensive product andon-the-job/cross-trainingopportunities supported by our outstanding internal resources.

• Encouraging and collaborative team environment.

• Dedication to safety through our Zero Harm policy.

• Company vehicle tools and equipment provided to complete all jobs.

• Scheduling and management support.

• JCI Employee discount programs (The Loop by Perk Spot).

What you will do

Under general supervision coordinates employee safety statistics track safety training track and manage truck inventory counts generate on-call schedules assist with customer surveys and follow up on connected systems needs. Work with CRC to schedule customer service requests from initiation to service completion and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Service and Technical Team Leaders. Generate and track customer orders process shipments track branch and vehicle inventories set up new customer accounts and work with vendors on invoice and shipment issues.

Partners effectively with the Service Team Manager to ensure technical service work is scheduled ahead of time and completed in a reasonable timeframe and to the customers expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

How you will do it

• Parts Ordering/PO Creation Support

• Order materials for Material Only SRs and update SR to the proper status to move forward for invoicing.

• Parts ordering for quoted jobs and SSVs can be delegated by the CRC to the CSC on an as-needed basis.

• The CSC will update the Special Handling field with the date the parts were

• RMAs

• Update the on-call list.

• Supply Chain Finance

• Various Report Tracking (Fire Alarm Inspection Papers)

• Send quotes to customer.

• Secure PO for deficiency quotes.

• Maintain Customer Bill to Account Information.

• Ensure Specialty tools have been returned.

• AR and AP tasking as directed by the service leaders

• Request and Send out Certificates of Insurance (COI)

• New Truck Creations

• Close Inventory Trunks

• Vendor Set-up

• Global Preferred Supplier List

• Fleet

• Uniforms

What we look for

Required

• High school diploma or equivalent. Associate of Arts Degree or College degree preferred.

• 2 years of administrative experience with a background in Sales Operations and/or Administration.

• Require Travel to Roanoke VA once a month.

• Knowledge or experience with a CRM Tool such as Siebel or .

• Experience in a call center environment preferred.

• Ability to analyze and solve problems with a high degree of accuracy. Must be able to assess issues quickly and provide solutions.

• Highly motivated self-starter with an eye for detail and excellent attendance/ability to work designated hours.

• Desire to learn and work independently with minimal supervision.

• Able to communicate effectively with all levels of end-users in a patient and friendly way to address questions/problems.

• Ability to multi-task and establish work priorities.

• Able to influence diverse teams to accomplish tasks/goals.

• Must have proficient computer skills in the following applications: Advanced Microsoft Word Excel PowerPoint and Internet business application usage.

HIRING HOURLY RANGE: $22-$32 (Hourly rate to be determined by the education experienceknowledge skills and abilities of the applicant internal equity and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range we encourage you to apply. Tosupport an efficient and fair hiring process we may use technology assisted tools includingartificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details please visit the About Us tab on theJohnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.