FLEX Senior Manager, Global Revenue Strategy Product Support, HPP

JOBSUMMARY

This role provides daytoday operational leadership and secondlevel support for HighPerformance Pricing (HPP) solutions working in close partnership with Global Technology Product and crossfunctional revenue disciplines to ensure system stability effective delivery and continuous improvement. The position drives the execution of HPP enhancements and initiatives by translating business needs into requirements coordinating testing and deployment activities resolving incidents and escalations through ServiceNow and supporting change management and communications. Through strong crossfunctional collaboration data integrity oversight and operational metrics the role helps ensure reliable revenue management system performance while supporting strategic priorities across Global Revenue Strategy Loyalty Marketing Distribution and regional teams.

CANDIDATEPROFILE

Education and Experience

Required

• 4-year degree from an accredited university inBusiness Administration Hotel and Restaurant Management or arelated major
• 5 years of relevant experiencein business sales and marketing management operations or a related professional area

Preferred

• Proficient understanding of Marriotts Revenue Management Systems (HPP One Yield Total Yield etc.)
• Experience with Marriott Internationals Transient and Group strategies
• Knowledge of ServiceNow (Marriott Service Portal) and Jira/Confluence

CORE WORK ACTIVITIES

• Lead day-to-day HighPerformance Pricing (HPP) operational support in partnership with Global Technology.
• Drive HPP initiatives across Global Revenue Strategy Loyalty Marketing Distribution and related disciplines.
• Translate business needs into clear requirements including documentation test plans and UAT execution for enhancements and new initiatives.
• Partner with Global Technology to deliver system fixes enhancements and new capabilities through the full delivery lifecycle.
• Identify manage and resolve HPP system incidents and defects in collaboration with Product Implementation Planning & Delivery Global Technology and Change Management.
• Serve as secondlevel support for HPP issues via the ServiceNow (SNOW) platform.
• Diagnose and resolve complex field discipline and continentreported issues by coordinating across crossfunctional partners.
• Support Change Management and Communications with content for system updates planned changes and unplanned outages.
• Develop and maintain operational metrics to monitor the health of revenue management systems and processes.
• Analyze trends and issue data to identify systemic risks and improvement opportunities.
• Maintain functional and project documentation for HPP initiatives enhancements and ongoing operations.
• Coordinate assigned HPP projects from intake through delivery including dependencies and handoffs.
• Provide regular status reporting and escalation updates to Product and leadership stakeholders.
• Partner with Product teams to align operational execution with roadmap priorities.
• Implement sustainable operational processes that support reliable execution of revenue management strategies.
• Represent the HPP support function in crossfunctional issue resolution and escalation forums.
• Ensure accuracy and integrity of system data and reporting outputs tied to HPP solutions.
• Manage intake and triage of questions issues and enhancement requests routing appropriately.
• Support deployment activities including validation and postrelease monitoring.
• Provide operational coverage as needed including support during nights or weekends for critical issues.
• Monitor compliance with applicable policies procedures and regulatory requirements related to system operations.
• Support continuous improvement efforts by documenting lessons learned and recommending process or system changes.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.