Vice President Fund Servicing Manager
Boston, NH - USA
Department:
Job Summary
As an Investment Book of Record (IBOR) Vice President in the Investment Middle Office Services (IMOS) team you will be responsible for providing a premier service delivery and ensure the accurate and timely delivery of the IBOR to our end you will liaise with our clients and / or any associated financial organizations as required to ensure any issues are resolved to the clients satisfaction.
Job responsibilities
- Play a lead role within the Global/Regional IBOR team and act as the client facing point of escalation
- Participate represent and implement on the continued IMOS global strategy as required.
- Oversee large components of the daily operational activities essential to the construction and delivery of client reporting (IBOR)
- Manage day to day of the team including work allocation and capacity management talent management as required
- Build solid relationships with Client teams including Front Office Performance & Risk and Compliance teams
- Work with management of global IBOR teams to achieve 100% timeliness and accuracy and seamless integration in a follow the sun model
- Partner with Relationship Management and help lead client service and due diligence meetings
- Influence and build strong relationships across multiple levels of the organization
- Be effective in working cross functionally with technology service product and other operations teams to manage the entire IBOR service delivery
- Identify trends and generate innovative solutions to meet client needs using your advanced skills in market product knowledge and digital literacy to stay ahead of industry developments and technological advancements.
Foster strong relationships with internal stakeholders and clients leveraging your advanced skills in influence and internal stakeholder management to drive mutually beneficial outcomes.
- Experienced with Reconciliations and transaction lifecycle management
- Demonstrated leadership experience across process risk and control within Investment Operations including managing change.
- Excellent client facing skills & communication style comfortable dealing with key clients
- Proven ability to lead teams across multiple locations
- Extensive understanding of OTC instruments / Exchange Traded Derivatives / Fixed Income Securities / Equity products and other financial instruments
- Attested track record of successfully working to deadlines with accountability and responsibility for independent workload
- Experience of Investment Operations (Trades Cash and Reconciliations)
- Experience of Reconciliations and transaction lifecycle management
- Excellent problem solving skills to identify understand and address operational and technical issues
- Strong communication skills both written and verbal including the ability to develop relationships across the various stakeholders including senior business executives
Ability to be flexible follow and meet tight deadlines organize and prioritize work and meet the clients expectations
- Extensive experience in the banking or financial services industry particularly in commercial or investment banking with strong leadership and team management skills to inspire high performance.
- Proficient in using banking software systems and data analytics tools to drive decision-making and develop effective solutions for complex situations.
- Focused on continuous improvement identifying opportunities for process enhancements and implementing changes to improve client experiences.
- Ability to apply cultural intelligence to engage effectively with diverse clients and utilize data and tech literacy for innovative solutions.
- Experience in mentoring team members and leading projects to achieve client and business goals.
- Demonstrated leadership experience across process risk and control within Investment Operations preferably but not necessarily Middle Office
Required Experience:
Exec
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more