Customer Contact Specialist

Ready for a role where customer service meets adventure Were on the lookout for passionate Part-Time and Full-Time Brand Ambassadors to join our growing team from mid-June! Were based in central Maroochydore in our brand new office with some flexibility to work from home. No insurance experience required just great energy and a love of helping people!

The Rosters

To ensure were there to support customers with any adventure were looking to fill the below rosters with some flexibility available:

Full Time:

• Monday Friday with a start window of(37.5 hrs per week)

Part Time

• Saturday Monday and Tuesday working 7.5hrs with a start window of(22.5 hours per week)
• Saturday Monday Thursday and Friday working 7.5hrs with a start window of(30 hours per week)
• Saturday Monday Tuesday and Wednesday working 7.5hrs with a start window of(30 hours per week)

Please note you will need to be able to complete at least 3 weeks full time onsite training Monday Friday.

Who we are (and why youll love it here!)

Through our brands Club 4X4 and KT Insurance we exist to protect the lifestyle of the outdoor adventurer its our purpose! Were passionate advocates for people to live their best life and that includes our employees!

Were not your standard insurance company selling standard policies. Think modified 4X4 or RVs & Caravans the vehicles that get our customers off the beaten track and enjoying our beautiful country. Whether its a full lap of Australia or a weekend escape from the rat race we love hearing about their adventures (and their vehicles!) so we can help them adventure with confidence.

What youll be doing

In this fast-paced and dynamic role youll:

• Take inbound calls to assess customer needs by providing quotes or maintaining existing policies absolutely no cold-calling
• Talk to our passionate customers about their specialist vehicles and exciting travels to tailor solutions for their needs
• Promote the benefits of our products and services to existing customers
• Deliver exceptional customer experiences
• Learn all about our amazing brands through comprehensive training and on-going support
• Be encouraged to provide feedback and suggestions to build the brand and customer experience
• Actively contribute to an engaged collaborative and high-performing team environment
• Interact with our customers and immerse yourself in the outdoor adventurer lifestyle at Events and Shows

What will you bring to the role

• A genuine passion for delivering great customer service
• Customer service experience in any industry call centre or insurance experience is a bonus not a must
• Strong verbal and written communication skills
• Confidence using MS Office (Teams Outlook Excel) and navigating systems
• Energy resilience and a positive attitude
• A love for the great outdoors or adventure lifestyle is a plus but not essential

Whats in it for you

• Starting salary of $57500 (pro-rata for part-time) Super with 6-monthly incentives plus as you grow with us youll enjoy tenure bonuses and/or pay increases at 6 12 and 18 months. Your adventure with us keeps getting better!
• Central location in Maroochydore
• A rotating roster to support our operating hours of 7am 6pm AEST Monday to Friday and 8am 1pm Saturdays no nights!
• A paid day off for your birthday!
• Significant discounts on our insurance products
• Employee Assistance Program
• A supportive work environment with a fun culture

Ready to take the next step in your career We want to hear from you! Well be in touch but if youve got any questions feel free to get in touch via