Software Engineer II (Ruby on Rails)

Job Description

What youll be doing

• Join a collaborative self-organizing engineering team focused on building and enhancing core backend functionality for our ITSM product with a strong emphasis on Ruby on Rails.

• Design develop test and maintain scalable backend services APIs and application features in Ruby on Rails.

• Own features and bug fixes end-to-end from technical design through implementation deployment and ongoing support.

• Work closely with product design and engineering partners to deliver reliable high-quality solutions that improve customer experiences.

• Participate in code reviews technical discussions and prototyping to help evolve our architecture and engineering practices.

• Investigate and resolve production issues identify root causes and contribute to automated tests and quality improvements that reduce regressions.

• Contribute to performance reliability and maintainability improvements across the Ruby on Rails codebase.

What you bring to the role:

• Professional experience building backend applications with Ruby on Rails.

• Strong understanding of backend engineering fundamentals including APIs databases testing debugging and application performance.

• Experience writing clean maintainable and well-tested Ruby code.

• Comfortable working independently on well-defined tasks while collaborating effectively on more complex challenges.

• Strong communication and collaboration skills with the ability to give and receive feedback constructively.

• A proactive growth-oriented mindset and curiosity to learn new tools technologies and approaches.

• Open to using generative AI tools in daily work to improve productivity accelerate problem-solving and support engineering workflows.

• Ability to troubleshoot production issues and contribute thoughtfully to engineering decisions.

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The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.