Care Services & Delivery Manager

Who are we

PRONIA derived from the Greek word meaning to provide stands as a well-established community services agency with a rich 52-year history dedicated to catering to the needs of culturally and linguistically diverse backgrounds notably the Australian-Greek community. We champion the cause of the vulnerable and pioneer innovative services to address both current and emerging needs within multicultural communities.

At PRONIA our programs are geared towards offering direct services encompassing counselling information dissemination crisis intervention and community education. Additionally we specialize indelivering tailored services in aged care disabilities as well as family and childrens programs. All our services are rendered in a culturally and linguistically appropriate manner underpinned by a commitment to enhancing individual capacity and fostering community cohesion.

What you will be doing

In this role you will be responsible for the leadership performance and accountability of all service delivery and scheduling functions across PRONIAs aged care programs. The Care Servicesand Delivery Manager leads the delivery of aged care services across PRONIAs Support at Home and CHSP programs ensuring services are implemented reliably efficiently and in accordance with client needs approved budgets and organisational requirements.

You will:

• Lead and manage the service delivery and scheduling functions to ensure a high-performing organised and accountable environment
• Oversee workforce coordination ensuring services are delivered reliably efficiently and in line with client needs and budgets
• Drive service quality responsiveness and continuity of care across all programs
• Monitor service performance including workforce utilisation service delivery outcomes and missed services
• Manage and optimise the balance between internal workforce and external providers
• Ensure compliance with Aged Care Quality Standards Code of Conduct and organisational policies
• Identify and implement continuous improvement initiatives to strengthen service delivery
• Contribute to strategic planning operational reporting and aged care reform readiness
• Build strong relationships with internal teams service providers and external stakeholders

Role Requirements

• Tertiary qualification in Business Management Community Services Health Aged Care or a related field.
• Demonstrated experience leading multidisciplinary teams in community-based service environments
• Strong operational experience in service delivery workforce coordination and scheduling
• Proven ability to drive performance outcomes and manage complex service environments
• Excellent stakeholder engagement and relationship management skills
• Strong analytical problem-solving and decision-making capability
• Experience using systems and technology to support service delivery and performance oversight
• Well-developed communication skills including reporting and documentation
• Experience in aged care community care desirable
• Experience managing services delivered both internal teams and external providers
• Understanding of culturally and linguistically diverse (CALD) communities
• Fluency in Greek and English desirable

Mandatory Requirements

• Current Driver Licence and access to a reliable vehicle
• National Criminal History Record Check
• Not subject to any Employee Screening or Banning Orders under relevant legislation.

What we offer

• A meaningful leadership role with real community impact
• Opportunity to shape and strengthen aged care service delivery
• Supportive team environment and strong organisational values
• Salary packaging (benefit from free tax earnings up to an annual cap amount of $18550).

Please copy and paste the link below into your web browser page to view the position description.

further information regarding this role please contact Anna Pelosi from the People and Cultureteam at

Closing date: 1st May 2026

PRONIA is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.