Client Services Officer – Civil Law

Client Services Officer role in Alice Springs

• Full time 37.5 hours per week
• Location Alice Springs

About NAAJA

The North Australian Aboriginal Justice Agency Ltd (NAAJA) provides legal assistance and justice services for Aboriginal and Torres Strait Islander people across the Northern Territory. With offices in Darwin Palmerston Katherine Tennant Creek and Alice Springs NAAJA is recognised nationally as a leading legal service having received awards for human rights and crime prevention.

We are committed to high-quality representation for clients and long-term change through law reform and education.

Why is this role right for you

If youre looking for a role where your work makes a meaningful difference every day NAAJAs Civil Law Section offers exactly that. Our practice is busy diverse and deeply committed to achieving justice for Aboriginal people across areas such as police accountability child protection tenancy discrimination social security and victims of crime assistance.

As a Client Service Officer (CSO) you will be at the heart of this work. Youll be the first point of contact for many clients helping them feel supported and understood from the very beginning. You will work closely with lawyers assist clients to navigate their legal matters and contribute to outreach services in remote communities. Some overnight travel will form part of this important work.

This role is right for you if you want to build strong client relationships support access to justice and be part of a team that is dedicated to improving outcomes for Aboriginal people.

Why join NAAJA

At NAAJA youll be part of a values-driven organisation making a real difference. Youll work on challenging meaningful cases while helping to achieve justice and fairness for Aboriginal people in the Northern Territory.

What we offer at NAAJA

• Competitive salary- $81547.28 $88273.55
• 6 weeks annual leave with 17.5% loading
• 3 weeks personal leave and more
• Salary packaging up to $18550 tax free
• Professional development opportunities

What Youll Be Doing:

• Engaging with and supporting clients in a culturally respectful way in person and by phone
• Assisting communication between clients and lawyers and referring clients to other services where appropriate
• Coordinating remote legal clinics including travel scheduling and logistics
• Maintaining accurate client records using NAAJAs client management systems
• Preparing documents and providing administrative support to lawyers
• Building networks with community organisations and other agencies
• Working collaboratively as part of a small dedicated team

What were looking for:

• Strong communication skills and the ability to work effectively with Aboriginal and Torres Strait Islander people
• Experience working with Aboriginal communities (highly regarded)
• Previous office experience including Microsoft Office data entry and file management
• Commitment to delivering high-quality client-focused service
• Ability to work independently and as part of a team to meet deadlines
• Current drivers licence
• Ability to obtain a Working With Children Clearance (Ochre Card) and clear criminal history check
• Strong preference will be given to Aboriginal applicants or candidates with demonstrated experience working with Aboriginal people in the NT.

APPLY NOW!

Applicants for this position must submit a cover letter and resume addressing the essential criteria.

Enquiries for the application pack can be sent to

**Emailed applications not accepted**

Applications close: 7 April 2026

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.