Projects and Initiatives Manager

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

The Projects and Initiatives Manager (Fare Revenue) is a critical role responsible for strategy implementation and coordination of projects and initiatives in the Fare Revenue Department. This role will support the Deputy Chief of Fare Revenue to assist in all aspects of the management and daily operations of the Fare Revenue Department. This role is instrumental in ensuring effective planning coordination and follow-through on key departmental activities priorities.

This position requires the ability to think critically and independently while working productively and proactively without constant direct supervision. This position must maintain and exercise the highest level of discretion and sound judgment in handling confidential information. This role also requires excellent project management skills demonstrating the ability to plan prioritize and coordinate staff resources to achieve assigned objectives on time and within scope.

• Initiate manage and facilitate initiatives cross-functional projects and working groups from initiation to completion to meet the MBTAs long-term goals.
• Oversee and coordinate activities of the Fare Revenue Department including but not limited to draft correspondence and other documents prepare presentations memos action items and talking points for different occasions and audiences.
• Develop oversee and implement project plans timelines and budgets for Fare Revenue initiatives.
• Communicate with stakeholders including internal departments external agencies and the public to ensure project alignment and buy-in.

• Support the management the development and maintenance of project documentation and control including workplans SOPs matrices and process maps.
• Identify follow up and resolve project-related challenges ensuring the projects stay on track and meet goals and ensure issues are flagged and addressed.
• Work with team members to ensure the project shared documents are up-to-date and accurate.

• Support Fare Revenueskey projects and initiatives including tracking reporting on and assisting with the production of deliverables for internal and external stakeholders.
• Create presentations on the progress of the Fare Revenue Departments initiatives and deliver on behalf of Senior Leadership as directed.
• Understand high-quality technical documentation business cases and project reports to liaise between Senior Leadership and project staff to articulate and escalate concerns and drive resolution.
• Prioritize identify and manage potential risks associated with special projects such as safety security financial and logistic issues or delays.

• Work independently in addressing tasks in a time-sensitive environment.
• Follow up on actions required for task completion while seeking guidance as necessary.
• Attend meetings and represent the Deputy Chief of Fare Revenue when needed.
• Assist the Deputy Chief of Fare Revenue in the day to day operations and activities of the revenue teams to ensure adherence to MBTA and Fare Revenue policies.
• Drive a company or personal vehicle to visit work sites and to assist at events as needed.
• Respond to each customer vendor or co-worker inquiry professionally and courteously.
• Prepare correspondence reports charts and presentations utilizing Microsoft Office tools.
• Perform all other duties and projects that may be assigned.

• Bachelors degree from an accredited institution.
• Five (5) years of relevant progressive work experience in business operations program management project management customer service or similar field including representing a senior leader in meetings preparing and delivering status updates and regular briefings to management and/or external stakeholders leading cross-functional working groups and operating with discretion and independent judgement.
• One (1) year of managerial supervisory and/or leadership experience.
• Experience creating and maintaining formal workplans SOPs matrices or process maps and driving follow-ups to closure across multiple workstreams.
• A valid drivers license.
• Ability to provide internal and external team members and customers with a courteous and professional experience.
• Ability to oversee document control and management.
• Strong communications skills with the ability to communicate effectively across business levels.
• Ability to support multiple assignments and stakeholders prioritize workload for self and coordinate with direct reports to meet deadlines.
• Ability to work effectively both independently and as part of a team.
• Demonstrated knowledge of Microsoft Office tools including Outlook SharePoint Teams PowerPoint and Excel.

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelors degree requirement.
• An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelors degree requirement.
• A masters degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience and Skills

• Ability to effectively use data visualization tools such as Tableau PowerBI AWS Azure or Athena.
• Experience in programming languages such as SQL or Python.
• Overseeing systems for document control and processes.
• Experience using Project Management Software such as Project Management Information Systems (PMIS) e-Builder or PeopleSoft (FMIS).
• Ability to read and understand construction as-builts drawings and contract specifications.
• Strong project management skills.

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.