Victim Services Representative II

With more than 10 million residents Los Angeles County is the most populous county in the nation! As the largest employer in Southern California over 116000 employees in more than 38 Departments we provide vital public services as diverse as law enforcement property assessment public health protection water conservation cultural activities and many more.

We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2300 different job descriptions offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the country. Join us and discover a rich selection of health care options robust retirement plans and the flexibility to work relax and rejuvenate to reach your fullest personal and professional potential.

The Los Angeles County District Attorneys Office (LADA) is the largest prosecutorial office in the nation. Our jurisdiction spans 4083 miles stretching from the Antelope Valley to Long Beach and from Pomona to Malibu. LADA is dedicated to protecting and serving our community and safeguarding the rights of crime victims and the accused alike through an unrelenting pursuit of justice. That pursuit of justice will ensure that not just the result but the process itself reflects the highest standards of fairness impartiality and integrity.

POSITION INFORMATION:

DIRECT SERVICES DIVISION ESSENTIAL JOB FUNCTIONS:

• Provides mandated and optional comprehensive trauma informed direct services pursuant to the Penal Code to help crime victims recover from physical emotional mental and financial hardships resulting from violent criminal acts.

• Ability to diffuse crisis situations handle preliminary assessments independently and devise a plan to address service needs and make appropriate referrals.

• Acts as the on-site BVS lead representative to deliver services and implement the Bureaus mission goals and objectives.

• Interviews victims witnesses and their family members to assess service needs urgency of service delivery and applicable compensation benefits and prepares correspondence to facilitate communications with victims and witnesses and to coordinate services delivery with criminal justice and community-based service partners.
• Obtains police report and related documents to show qualifying crime occurred.
• Conducts field visits and follow-up services to ensure the personal safety concerns and needs of victims and witnesses are addressed: provides assistance with relocation transportation home security restitution orders and court protective orders.
• Assists victims and witnesses in obtaining information of offender release or change in custody status.
• Documents services and activities performed in the BVS Lotus Notes database.
• Provides compensation filing assistance (e.g. reimbursement for relocation medical and dental expenses loss income or wages funeral costs crime scene clean-up and job rehabilitation) in compliance with California Victim Compensation Program (CalVCP) eligibility and benefit rules and regulations.
• Serves as a liaison between victims and witnesses and deputy district attorneys and law enforcement officers (e.g. deputy sheriffs police probation parole and judicial officers) to promote victims rights services safety and well-being.
• Provides investigative updates court support criminal and juvenile justice orientation case status updates post sentencing notifications safe waiting areas and victim impact statement assistance for victims witnesses and their families.
• Trains directs and reviews the work of volunteers student workers and interns and assists with mentoring other Victim Services Representatives.
• Communicates with employers and creditors to mitigate crime-related collateral consequences of victimization and/or participation in the criminal justice process.
• Attends community events fairs and meetings; conducts presentations for community groups schools and public service agencies to raise awareness on available BVS services and victim compensation through CalVCP; and participates and attends multi-disciplinary committees inter-agency meetings and other collaborative efforts as a representative of BVS and victims rights and services.
• Conducts cross training for criminal justice personnel government and community-based service providers and agencies about victims rights and services.

• Reviews evaluates and verifies victim compensation claims submitted to the BVS Claims Verification Unit (CVU).
• Determines and verifies each claimants eligibility for CalVCP compensation benefits reimbursement and other applicable benefits in compliance with laws rules regulations and policies established by the CalVCP and BVS; sends notification letters to claimants and service providers to inform of decision or to request additional information.
• Reviews claims applications and documents for accuracy compliance and completeness. Interprets and applies relevant CalVCP criteria rules and regulations.
• Contacts victims BVS Direct Services VSRs law enforcement agencies providers insurance companies and others to secure necessary documentation to process claim.
• Utilizes the State automated case management system California Compensation and Restitution System (CaRES) to determine the benefit amount to be paid on each claim. Documents all actions taken in the CaRES system.
• Assists in mentoring other VSRs.
• Conducts presentations for community groups schools and public service agencies on victim compensation through CalVCP.
• Attends community events fairs and meetings; conducts presentations for community groups schools and public service agencies to raise awareness on available BVS services and victim compensation through CalVCP; and participates and attends multi-disciplinary committees inter-agency meetings and other collaborative efforts as a representative of BVS and victims rights and services.
• Conducts cross training for criminal justice personnel government and community-based service providers and agencies about compensation for victims and their families.

REQUIREMENTS TO QUALIFY:
One year experience assisting victims of crimes in applying for available services at the level of County of Los Angeles Victim Services Representative I*.

*Experience of at the level of VSR I is defined asassisting victims of crimes and witnesses in obtaining a variety of services determining eligibility for reimbursement of financial losses resulting from crimes and obtaining victims and witnesses participation in the prosecution of such crimes.

You may still qualify even if your job title isnt exactly the same as the one listed. What matters is that your experience is at a similar level - meaning your job involves similar responsibilities requires comparable skills and knowledge and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level.

WITHHOLD INFORMATION:
If you are within three months of meeting the experience requirement then you can still apply for this exam. However we will not include you on the list sent to hiring managers until we have verified that you meet the requirements.


LICENSE:
A valid California Class C Drivers License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:
2 - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending stooping or squatting. Considerable ambulation may be involved.

Location and Shift Requirements:Applicants must be willing and able to work in ANY AREA of Los Angeles County and onANY SHIFT(e.g. evenings nights weekends etc.).

Appointees may be required to travel when needed to carry out job-related essential functions.

Our assessment process for this exam consists of:

PART I:
A multiple choice and/or simulation assessment weighted at 50% assessing the following:
Achievement Professional Potential Responsibility Teamwork and Paying Attention to Details.

MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY APPLICANTS PER CIVIL SERVICE RULE 7.19.

Candidates must meet the requirements and achieve a passing score of 70% or higher on Part I in order to proceed to Part II of this examination.

PART II:
A Training and Experience Evaluation weighted at 50% assessing the following:

• Education and training in related human services areas
• Related experience in a public or private community services agency
• Experience assisting clients and/or victims
  
  Applicants must meet the requirements and achieve a passing score of 70% or higher on each weighted exam part in order to be placed on the eligible list.
  

• If you have taken identical components recently for other exams your responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams and your responses could be transferred to that exam.

We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test we recommend reviewing all related materials that seem necessary.

• Online practice tests are available at ( information can be found on our website at The section dedicated to test preparation is Employment Test Assistance.

We only accept applications filed online. Applications submitted by U.S. mail fax or in person are not accepted. Apply online by clicking on the Apply green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employers name and address job title beginning and ending dates number of hours worked per week and description of work performed.

We may verify information included in the application at any point during the examination and hiring process including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails it is possible to view notices by logging into and checking the profile inbox. It is every applicants responsibility to take steps to view correspondence and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

ANTI-RACISM DIVERSITY AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism Diversity and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality diversity and inclusion in recruitment selection and employment practices.

SOCIAL SECURITY NUMBER:Federal law requires that all employed persons have a Social Security Number so include yours when applying.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:For candidates who may not have regular access to a computer or the internet applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD:All applicants must file their application using their own user ID and password. Using a family member or friends user ID and password may erase a candidates original application record.

Testing Accommodation Email:
Testing Accommodation Phone: (
Department Contact Phone:
Department Contact Email:
ADA Coordinator Phone:
California Relay Services Phone:
Teletype Phone:

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information please visit: Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations please visit: Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job and will also consider potential mitigating factors which may include but is not limited to evidence and extent of rehabilitation recency of the offense(s) and age at the time of the offense(s). If asked to provide information about conviction history any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles please visit our interactive Career PathFinder application at .

Veterans Credit:
Pursuant to the County Charter and County policy in all open competitive examinations (i.e. examinations open to everyone) the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran as well as the spouse of a deceased or disabled veteran who served in the Armed Forces of the United States under specific conditions.
For more information on veterans credit please visit: September 2025