German Speaking Customer Advisor

Are you a fluent German speaker ready to elevate your career in the sun-drenched city of Valencia We are looking for motivated Customer Advisors to join our expanding banking project.

Whether you are a seasoned finance professional or a newcomer with a passion for service this is your chance to join a dynamic international team in one of Europes most vibrant coastal this role you arent just a voice on the phone; you are the face of a leading banking institution helping customers navigate digital platforms and solve complex inquiries with professionalism and empathy.

What Youll Do

As a Customer Advisor your day-to-day will involve:

• Expert Support: Assisting German-speaking customers via phone email and chat regarding accounts transactions and digital tools.
• Problem Solving: Identifying customer needs and providing accurate solutions in a human-first manner.
• Security & Compliance: Maintaining high standards of data privacy and following strict banking protocols.
• Continuous Improvement: Collaborating with your team to enhance the overall customer journey.

Training & Development

We ensure you are fully prepared from day one. All new hires undergo a comprehensive training program:

• Initial Duration: First 5 weeks.
• Schedule: Initially 09:0015:00 later extended to 35 hours per week.
• Content: A deep dive into banking software financial regulations and communication excellence.

Working Hours & Shifts

We value transparency and work-life balance. Candidates can choose their preferred fixed shift before starting:

• Morning Shift: 07:0016:00
• Afternoon Shift: 14:0024:00
• Type: 100% On-site in our modern Valencia office.

What We Are Looking For

• Language Skills: Near-native or native proficiency in German (C1/C2) a solid command of English (B2) and an intermediate level of Spanish (B2).
• Mindset: A positive can-do attitude. While prior banking or customer service experience is a plus we hire for potential!
• Residency: Already living in or willing to relocate to Valencia (must have valid EU work authorization).

Salary & Benefits

• Base Salary: 20800 Gross Annual.
• Performance Bonus: Up to 1200 Annual KPI Bonus.
• Health & Wellness: Private Health Insurance and Life Insurance included.
• Career Growth: Clear pathways into Team Lead Quality Analyst or Training roles.
• Environment: A modern office in Valencia with a multicultural atmosphere and frequent team events.

Apply Now

Ready to start your Spanish adventure Click apply and our recruitment team will reach out to schedule an initial screening call in German.