CX Trainer

Contract: Full-Time Permanent
Location: Nottingham (Support Office)
Closing date: 26/05/26
Recruitment Partner: Daniel White


Are you passionate about delivering exceptional customer experiences Join us as a CX Trainer in our Central Operations team at Boots in Nottingham Beeston!

At Boots we work every day to build a brilliant environment for our people empowering them to make a difference for our customers and colleagues. As a CX Trainer at Boots youll design and deliver engaging practical training that equips colleagues to deliver great customer conversations and consistently highquality service across our Contact Centre.

This role sits within our Contact Centre reporting to the CX Operations Change & Support Manager and working closely with Quality Performance Operations Development and frontline leadership teams.


What youll be doing

As a CX Trainer you will:

• Design and deliver highquality engaging training to build capability and confidence primarily for CX Advisors
• Contribute to wider capability uplift across leadership and specialist roles where required
• Deliver training through a mix of classroom sessions virtual learning and floorbased support
• Ensure learning is practical relevant and aligned to the daytoday operational reality
• Use insight from quality results performance trends complaints and upcoming change to identify training needs and priorities
• Tailor learning solutions to address real operational challenges
• Support colleagues posttraining through reinforcement activities followups and onthejob coaching
• Work closely with CX Leaders to embed learning into everyday behaviours and ways of working

What youll need to have (our must-haves)

• Proven experience in training or coaching preferably in a customer service environment.
• Strong facilitation and presentation skills with the ability to engage diverse audiences
• Ability to make complex topics simple practical and relevant
• Excellent verbal and written communication skills
• Experience working closely with frontline colleagues and operational leaders
• A credible approachable and confident style when working with colleagues

It would be great if you also have

• A recognised learning or training qualification (e.g. CIPD L&D AET or equivalent)
• Experience supporting learning during periods of change
• Exposure to quality performance or insightled improvement activity
• Confidence providing floorbased or onthejob learning support
• A curious adaptable approach and commitment to continuous improvement

Where your brilliance can take you

At Boots we believe in your potential. With our commitment to your development youll have opportunities to grow your career and take on new challenges within the organisation.


Rewards designed for you

• Boots Retirement Savings Plan (up to 12% company contribution)
• Generous employee discounts for you and a family member
• Enhanced maternity/paternity/adoption leave pay
• Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
• Flexible benefits scheme including options for additional holiday discounted gym membership and much more.

Theres lots more in our benefits and discounts MyBoosts there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only.


A bit about us

At Boots were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive so were committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.


Whats next

If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon. Be brilliant with Boots.

Keywords
CX Trainer