Safe Outdoor Space supervisor 2nd shift

Keys To Change

Job Location:

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Become a Part of Something Big!

At Keys to Change employment means contributing to real solutions that make homelessness rare brief and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention intervention and access to housing with each position connected to measurable outcomes.

We are looking for people who value collaboration accountability customer service and practical problem-solving and who want their work to contribute to lasting change.

Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees including towards monthly premiums for Health Dental Long- and Short-Term Disability and Life insurance (employee only) Paid Time Off 403b 8 Paid Holidays and flexible schedule.

I. Position Summary

The Safe Outdoor Space (SOS) 2nd Shift Supervisor is responsible for overseeing daily shelter operations during second shift hours ensuring a safe organized and compliant environment for participants and staff. This role provides direct supervision to staff coordinates participant services maintains accurate data and reporting and serves as a key liaison between the organization city officials and community partners.

II. Essential Functions

Program Operations & Participant Coordination:

Oversee and coordinate all participant intakes and exits ensuring accuracy and compliance with program guidelines
Maintain and update the participant list ensuring real-time accuracy of census data
Track and maintain daily participant count spreadsheets and nightly census reporting to partners
Participating in campus appeals processes and support participant-related decisions
Collaborate with city and CBI partners regarding participant case management needs

Staff Supervision & Leadership

Supervise and provide leadership to a team of 9 staff members during second shift
Schedule staff and assign coverage for all SOS operational stations
Conduct at least monthly 1 on 1 Paycor documented supervisions to your assigned staff
Respond to radio calls and manage on-site incidents in real time
With the Program Manager issue disciplinary actions for staff and participants as needed
Review verify and approve second shift staff timecards by the due date

Incident Management & Compliance

Edit upload and distribute incident reports in a timely and accurate manner
Coordinate and staff incidents with city officials and CBI partners
Ensure all incidents are documented in accordance with organizational and regulatory standards

Data Management & Reporting (with Program Manager)

Maintain clean and audit program data to ensure accuracy and compliance
Run reports regularly and verify data integrity
Manage City and Keys reporting requirements
Track census data and submit nightly reports to community partners

Administration & Logistical Duties (In coordination with 1^st 3^rd and Program Manager)

Order track and manage meal distribution; submit monthly logs to finance
Order program supplies as needed and maintain inventory
Oversee and confirm proper bin disposal processes
Request and manage flex funds in alignment with program needs

Partnership & External Coordination

Serve as a liaison with city officials and CBI representatives
Attend regular meetings with city and partner agencies
Provide site tours to outside agencies as requested by the city
Coordinate with city officials and vendors regarding facility repairs and maintenance

Additional Duties

Participate in campus events and support operations as needed
Assist with special projects including training initiatives and cross-functional support
Perform other duties as assigned to support program success

III. Minimum Qualifications

Minimum of 3 years experience in a social service or human service setting. Minimum 3 years experience in training supervisory and staff mentorship. Must be able to effectively communicate with participants from diverse backgrounds including those who are experiencing mental health substance use traumatic and medical barriers; and must model effective engagement strategies.

Must be able to professionally communicate and maintain productive relationships with colleagues and partner agencies; work in a fast-paced environment; work as part of a team & independently; use sound judgement; demonstrate personal responsibility and integrity; show initiative; and an ability to work interconnectedly. A sensitivity to cultural diversity and lifestyle differences is essential.

A bachelors degree may be required for this position; however stronger supervisory or prior experience will be considered.

Present

Required Functional Abilities

Effective written and verbal communication skills (Spanish a plus).
Visual acuity is sufficient to maintain system of records and reports containing computer-generated and handwritten documents.
Ability to handle sensitive material maintaining the highest level of confidentiality and displaying sound judgement.
Mobility is sufficient to conduct regular duties within a normal office environment.
Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
Present a valid fingerprint card on the first day of employment.

Required Experience:

Manager

Become a Part of Something Big!At Keys to Change employment means contributing to real solutions that make homelessness rare brief and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across fro...