EHR Support Analyst II (RCM)

Do you enjoy solving complex technical challenges within Revenue Cycle Management (RCM) or Billing that directly improves patient care and operational efficiency Are you passionate about helping RCM/Billing healthcare teams use technology more effectively The Salt River Pima-Maricopa Indian Community may have the next step in your career.

Who are we

The Salt River Pima-Maricopa Indian Community (SRPMIC) is a sovereign tribe located in the metropolitan Phoenix area. Bounded by the cities of Scottsdale Tempe Mesa and Fountain Hills the Community serves over 9000 tribal members and all people conduct business over approximately 96 square miles of residential agricultural and commercial lands as a full-service government entity.

This is your opportunity to join a mission-driven healthcare team focused on supporting high-quality culturally grounded care through exceptional technology and operational support.

What does the job look like

The SRPMIC Health Services Division is seeking an experienced EHR Support Analyst II to support the efficient safe and optimized operation of our Electronic Health Records systemprimarily Epic within an OCHIN environment.

In this role you will serve as an advanced technical and workflow resource for providers nurses administrative staff and cross-functional healthcare teams.

Your work will focus on:

• Providing high-level first-line support and coaching to end-users
• Troubleshooting mid-to-complex clinical operational and technical issues
• Assisting in system configuration testing documentation and optimization
• Partnering with the OCHIN Epic Vendor IT and operational leaders to align system functionality with regulatory requirements and workflow needs
• Supporting departmental goals related to safety quality user experience and operational efficiency

This is a hands-on role where your expertise directly enhances patient care delivery data integrity billing accuracy and overall clinical efficiency.

What do you have

The ideal candidate brings a blend of technical skill healthcare experience and collaborative energy. You have demonstrated experience supporting EHR systemspreferably Epicand excel at mentoring problem solving and helping teams navigate change.

You Bring:

• Strong knowledge of Epic (preferably OCHIN) across multiple modules
• Experience supporting users in a clinical environment
• Skills in troubleshooting workflow validation testing and documentation
• Excellent communication and customer service abilities
• An understanding of HIPAA requirements healthcare operations and compliance expectations
• A collaborative adaptable patient-centered mindset

Experience working within Tribal or Indigenous communities is valued and supports success in this role.

What do you need

• Bachelors degree in Healthcare Administration Healthcare Technology Informatics or related field (or equivalent professional experience)
• Minimum (5) years of full-time experience in a clinical facility
• Minimum (3) years of Epic E.H.R. Support Experience
• Active Epic certificatiions or proficiencises (Ambulatory Acute EpicCare Willow Wisdom Prelude Cadence or Resolute PB) OR a clinical license

Why should you apply

• Make a direct impact on patient experience safety and healthcare quality.
• Serve in a mission-driven Department committed to community well-being.
• Being part of a collaborative and culturally grounded team environment.
• Competitive salary and a comprehensive employee benefit program.
• 15 paid holidays plus paid birthday leave.
• Annual Leave and Sick Time accruals based on years of service.
• 401(k) retirement plan with 5% Employer contribution and a 3% match.
• Health Benefits including medical dental vision life and disability insurance.
• Wellness Program Earn credits toward cash or paid time off.

Special Requirements:

• May be required to work beyond normal work hours including nights weekends and holidays.
• Ensures all patient information is kept confidential and complies with Health Insurance Portability and Accountability Act (HIPAA) regulations and SRPMIC HHS policies and procedures.

Next Steps: Apply at to hiring as an employee applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check. Employees are subject to random drug and alcohol testing.

SRPMIC is an Equal Opportunity/Affirmative Action Employer Preference will be given to a qualified: Community Member Veteran Community Member Spouse of Community Member qualified Native American and then other qualified candidate.

In order to obtain preference the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission)3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission) and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:

1. attach to application

2. fax

3. mail or hand deliver to Human Resources.

4. Email to

Documentation must be received by position closing date.

IHS/BIA Form-4432 is not accepted.