Program Manager, Technology Projects and Systems Supports

ABOUT US

Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
• Inclusive and Diverse Workforce - Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

Reporting to the Manager Applications and Solutions Support DCX is responsible for managing the delivery of technology projects and managing system support for the Department including project management; leading the effective and continuous operations of technology systems that support the delivery of mandated services by the Department in consultation with the Province and other partners; supporting the development of Branch applications; managing Department technology risk and security functions; and implementing user support services policies procedures and processes; and managing staff in the delivery of technology program and projects and system support in collaboration with corporate partners.

WHAT YOU WILL BE DOING

Coordinates implementation programs and consultant activities necessary to achieve the requirements of the Department Technology and System Support projects.
Develops and implements long term strategies for development maintenance and support of (100) technology systems including the Departments operation of federal and provincial applications.
Works closely with external partners in the delivery of technology solutions including local hospitals schools other levels of government public health units paramedic services and long-term care providers and partner service providers.
Analyses Department technology and system support needs required for design development and implementation of initiatives to provide cost effective solutions.
Manages coordination of user requirements system design prototypes and documentation and the modification and implementation of systems.
Manages the development and documentation of business rules technical and functional specifications and standards.
Analyses user requirements generates alternative approaches to information systems design assesses impact of technology projects and system support on existing processes and procedures prepares system prototypes for user consultation and contributes to the design development testing modification documentation and implementation of systems.
Provides guidance to staff on project issues and monitors project schedules and budgets; directs and monitors the implementation of technology related projects and support work.
requirements.
Assists Municipal Provincial and Federal auditors with risk and security audits as required.
Assists the Manager in developing annual business/work plans and in developing service plans and staffing proposals.
Monitors and controls operational and capital budgets for the program.
Supervises staff including recruitment selection hiring scheduling assigning and monitoring work determining training and development needs coaching and mentoring conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements Regional policies and practices.

WHAT WE ARE LOOKING FOR

Successful completion of a University Degree in Computer Science or Computer Engineering or approved equivalent combination of education and experience.
Minimum three (3) years experience in providing technology project and portfolio management systems support project management and implementation support facilitation business process re-engineering business planning and financial management activities and demonstrated supervisory or leadership experience.
Experience in managing technology related assets including report writing hardware and networking design and support.
Experience in developing business plans and budgets for technology projects and systems support and developing technology plans and architecture.
Knowledge of project and portfolio management tools and methodologies; ability to apply project management methodologies to assist staff with information systems projects and programs.
Demonstrated knowledge of relevant regulations guidelines procedures standards and legislation.
Leadership competencies including operating strategically leveraging diversity and differences customer focused ensuring accountability managing complex problems financial management employing interactive and effective communication fostering collaborative relationships cultivating engagement to drive vision and purpose managing and developing talent establishing and maintaining trust displaying self-awareness and demonstrating resiliency.